Intake Coordinator - Non-Clinical

Additional Information About the Role

Do you enjoy delivering excellent customer service? Do you have a passion for healthcare? BJC Home Care is looking for an Intake Coordinator to support their patients and families and promote a positive experience.

Schedule

Monday

• Friday

7:00 am

• 4:30 pm

Overview

Barnes-Jewish Hospital is the St. Louis region's top adult hospital. Formed from the merger of the former Barnes and Jewish Hospitals to become Missouri's largest hospital, it continues the traditions of its predecessors along with its partner, Washington University School of Medicine, in providing cutting-edge treatments, educating future medical professionals and working to make our community as healthy as it can be.

For over two decades Barnes-Jewish Hospital has been ranked on the U.S. News & World Report Best Hospitals Honor Roll. In 2021, Barnes-Jewish ranked 17th overall with 11 specialties being ranked. The hospital was also the first hospital in Missouri to be designated as a Magnet hospital in 2003 by the American Nurses Credentialing Center for excellence in nursing and has been redesignated consistently since.

Barnes-Jewish Hospital is a teaching hospital staffed by more than 1,500 Washington University Physicians, the clinical practice for the Washington University School of medicine. The academic medicine partnership has developed many treatments and procedures that are now common across the globe.

Preferred Qualifications

Role Purpose

The Intake Coordinator (non-clinical) is responsible for coordinating patient services during the home care intake process. This position manages all requests received via multiple work queues, monitoring potential patient admission dates and determining their eligibility for services. This position works with internal and external customers (patients, physician/referral sources, case managers, etc.) to ensure an outstanding customer experience. The Intake Coordinator ? HCS also collaborates with management and various team members to meet the CREST (compassion, respect, excellence, safety, teamwork) values and vision of BJC.

Responsibilities

• Performs complete and accurate data entry of patient information; processes referrals and ensures that patient information, records and other documents are updated appropriately; assists external and internal customers on entering home health referrals correctly.

• Identifies and resolves problems encountered during the home health referral/order entry and confirmation processes; handles customer complaints received via phone and email; escalates problems and concerns as necessary.

• Monitors all work queues associated with the Central Referral Center; understands and processes all referral types; triages phone calls to other departments to ensure a good customer experience; passes along referrals/information to other services as needed to ensure that the comprehensive needs of the patient are met.

• Learns and becomes proficient in the use of all clinical platforms used by BJC (EPIC/ECIN/ON Base); participates in performance improvement initiatives & activities; helps to streamline and standardize work flows & processes; assists with the training and support of new staff members.

• Works closely with Authorization and Benefit departments, ensuring patient benefits and coverage parameters are accurate and communicated to the appropriate staff.

• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Associate's Degree

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

• Disability insurance* paid for by BJC

• Pension Plan*/403(b) Plan funded by BJC

• 401(k) plan with BJC match

• Tuition Assistance available on first day

• BJC Institute for Learning and Development

• Health Care and Dependent Care Flexible Spending Accounts

• Paid Time Off benefit combines vacation, sick days, holidays and personal time

• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer