Intake Coordinator

Lutheran Social Services of Illinois (LSSI) is a not-for-profit social service agency with more than 100 program sites throughout the state of Illinois. Our services include mental health and substance use treatment; services for returning citizens after incarceration; housing and services for older adults and individuals with ID/DD; and a variety of services for children including foster care and adoption.

LSSI is hiring a full-time Central Intake Coordinator. The Intake coordinator responds to all intake inquiries (in-person & telephonic) received and completes initial screening for new clients within the behavioral health service line. The intake coordinator schedules initial intake appointments with the appropriate programs. The Intake Coordinator is a hybrid position that works out of 4840 W Byron St. Chicago, IL 60641

Schedule:

Mondays & Thursdays 9am-7pm

Tuesdays & Wednesdays 10am-6pm

Saturday 9am-1pm

Benefits and Perks:

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you're helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $20-$22/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions:

• Respond to incoming calls from potential clients seeking services.
• Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources.
• Verify benefits and match insurance coverage to the appropriate service or provider.
• Maintain superior knowledge of LSSI programs and alternative community resources.
• Manage influx of new clients and program size, especially for inpatient programs.
• Proficient use of electronic health record and client tracking systems.

Position Qualifications:

• Bachelor's degree in counseling, social work or related human service field.
• Master's degree preferred.
• Some experience in social services field preferred.
• Bilingual fluency in Spanish preferred.
• Team-oriented.
• Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office - Outlook, Word, Excel and PowerPoint) along with other related software.
• There will be minimal driving required for this position.
• Copy of auto insurance and valid IL drivers' license required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.