Intake Coordinator - LPN (60335)

Gentiva Health Services, Inc. Monroe , NC 28111

Posted 3 months ago

Compassionate care, uncompromising service and clinical excellence that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

The Intake Coordinator is responsible for the overall coordination of Agency referrals for Medicare and non-Medicare clients under the direct supervision of the Branch Director or Centralized Intake Director. The Intake Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health and hospice services. The Intake Coordinator should have extensive knowledge of the regulatory guidelines governing home health and hospice admissions.


  • Receive referrals from physicians, facilities and staff and enter referral in Homecare Homebase (HCHB). Clearly identify who called in the

  • Ensure all demographic information is accurate on the referral form based on eligibility (Medicare and non-Medicare requirements).

  • Enter Non-Admit information into HCHB with details in coordination notes if no visit was made. Communicates Non-Admit status to referral sources and/or Sales Managers along with the reason for Non-Admission.

  • May be required to perform patient visits and /or participate in on-call

  • Function as staff nurse PRN if


  • Follow up on automated eligibility

  • Communicates with the Billing Manager if the insurance carrier is not Medicare to ensure verification of benefits Communicates benefit information with referral source as necessary.

  • Scans referral paperwork into HCHB timely to ensure that it is made available to field

  • Communicates acceptance of referrals clearly with referral

  • Review and follow up on entitlement verification

  • Update Homecare Homebase (HCHB) and computer software as necessary

Required Skills

  • Graduate of an approved school of professional nursing, RN or LVN / LPN and licensed in the state in which he / she currently practice.

  • Must possess a minimum of two years' experience in the health care industry and one year experience in home

  • Experience with Intake responsibilities and working with a multi-location agency.

  • Must possess a valid state driver's license and automobile liability insurance

  • Must be able to drive an automobile in all types of weather conditions

  • Must be currently licensed in the State of employment if applicable

  • Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.

  • Must possess knowledge of Medicare guidelines governing home health and hospice agencies.

  • Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.

  • Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.

  • The ability to communicate with a diversity of individuals is required.

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Intake Coordinator - LPN (60335)

Gentiva Health Services, Inc.