Intake Clerk (Hybrid Remote)

Job Title: Intake Clerk

Location:
Hybrid role at Long Beach, CA 90802Pay: $16.00 - Full Benefits available with employee contribution

Schedule:

• Hybrid rotation: One week in the office every 4 weeks, Monday through Friday, and one weekend day out of every 5 weeks.
• Desired hours: 9:00 AM to 5:30 PM PST

Overview: The Intake Clerk will support the Medicare Appeals & Grievances team by triaging mail, scanning and categorizing documents, creating grievance and appeals cases, and addressing voicemails from providers. Training will be provided to ensure accurate and efficient performance of these tasks.

Responsibilities:

• Mail and Document Handling:

  • Sort, date stamp, and distribute mail/faxes/packages daily within set time frames.
  • Scan and categorize documents into the system.
  • Print, mail, and file department documents with accuracy and efficiency.
  • Maintain files as needed.

• Clerical Support:

  • Keep printers and printer areas stocked.
  • Prepare mailings and packages.
  • Coordinate, upload, and maintain department documents for multiple health plans using multiple applications.
  • Provide clerical support to various teams (PIM, Recovery, Medicare, Legal Affairs, Medical Affairs, Member Services) as needed.

• Team-Specific Duties:

  • Assign work from incoming Outlook boxes based on defined assignments.
  • Data entry into department applications.
  • Order new hire equipment and department supplies.
  • Create help desk tickets and act as a liaison for facilities department requests.
  • Contact members and providers regarding outreach materials.
  • Compile and post departmental scorecards.
  • Assist with basic reporting needs.
  • Stock and maintain department supplies.

• Additional Responsibilities:

  • Review and address voicemails from providers.
  • Create grievance and appeals cases with accuracy.

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to follow Managed Care Organization's policies.
• Maintain regular attendance based on the agreed-upon schedule.
• Maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
• Demonstrated adaptability and flexibility to changes and responsiveness to new ideas and approaches.

Required Education:

• High School Diploma or equivalent.

Required Experience:

• 0-2 years of experience.
• PC experience in a Windows environment.
• Experience using Microsoft Word.
• Filing experience preferred.
• Experience with customer service.