Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
Support in the recognition and development of process efficiencies
Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done
Collaborate with other teams (Customer Success, Billing Operations, EMR, Accessioning) to ensure correct order handling
Be the bridge between the laboratory and Customer Success for a seamless customer experience
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Counsyl or our customers' experience
Associate's or Bachelor's diploma required (or in progress)
Exceptional attention to detail and organizational abilities
Strong problem-solving skills and ability to make timely decisions in a fast-paced environment
Excellent communication skills with the ability to present information in a clear, concise manner
Able to prioritize appropriately to get things done
Thrive in a dynamic, fast-paced, team-based environment
Expert knowledge of Google Apps and Mac OS X
Excellent typing skills - must be able to type 70+ wpm and 7,000+ KPH (there will be a test!)
Counsyl, Inc. (the "Company"), a wholly-owned subsidiary of Myriad Genetics, Inc. doing business as Myriad Women's Health, is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.
Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.