Intake Associate

Counsyl South San Francisco , CA 94080

Posted 2 days ago

  • Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy

  • Support in the recognition and development of process efficiencies

  • Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done

  • Collaborate with other teams (Customer Success, Billing Operations, EMR, Accessioning) to ensure correct order handling

  • Be the bridge between the laboratory and Customer Success for a seamless customer experience

  • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers

  • Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Counsyl or our customers' experience

About you

  • Associate's or Bachelor's diploma required (or in progress)

  • Exceptional attention to detail and organizational abilities

  • Strong problem-solving skills and ability to make timely decisions in a fast-paced environment

  • Excellent communication skills with the ability to present information in a clear, concise manner

  • Able to prioritize appropriately to get things done

  • Thrive in a dynamic, fast-paced, team-based environment

  • Expert knowledge of Google Apps and Mac OS X

  • Excellent typing skills - must be able to type 70+ wpm and 7,000+ KPH (there will be a test!)

Counsyl is a health technology company that offers DNA screening for diseases that can impact men, women and their children. The Counsyl philosophy is simple: screen for diseases where advanced knowledge makes a difference in health outcomes, whether it's changing a behavior, pursuing preventative measures, or simply preparing for what lies ahead.

The Counsyl team includes an accomplished group of problem-solvers top engineers, scientists, and designers who are taking the lead on building the modern clinical laboratory. Scientific rigor, custom robotics, and software are at the heart of every Counsyl product, resulting in better, faster and more affordable screens that are broadly accessible. Beyond the laboratory, Counsyl offers doctors and patients a technology platform for results delivery in real time, with on-demand access to board-certified genetic counselors.

The company has raised a total of $102 million and is privately backed by Pilot Growth Equity, Goldman Sachs Asset Management, Founders Fund, Felicis Ventures, David Drummond, and other high profile investors.

Counsyl does not accept unsolicited resumes. Further, any resumes submitted to us without a signed contract will become the property of Counsyl, Inc.

Counsyl, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Counsyl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Counsyl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Counsyl will not tolerate discrimination or harassment based on any of these characteristics. Counsyl encourages applicants of all ages.


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Intake Associate

Counsyl