Intake And Quality Assurance Coordinator

Job Description

What we're looking for:

Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team. Reporting to the Sr. Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units. This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met. Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.

Principal duties and responsibilities:

• Receive incoming business orders with a small team via a high-volume centralized email inbox.

• Uphold data accuracy and monitor team performance to ensure quality control.

• Verify business orders meet standard requirements and assign the work to delivery teams.

• Collaborate on developing incremental improvements to intake procedures to maximize efficiency.

• Assist with knowledge gathering to establish integrations with technology, liaising with the Operations' Data Enablement team, and other teams as necessary.

• Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).

• ·Proactively troubleshoot issues and take lead on problem-solving.

• Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.