Int' Customer Service Representative

Glanbia PLC Downers Grove , IL 60515

Posted 1 month ago

General Summary: Responsible for key account management. Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Other responsibilities include phone duties, processing credits, invoicing and other clerical duties as directed.

Essential Functions:

  • Daily correspondence with overseas distributors and Country managers

  • Order entry on SAP for specific LAPAC and/or EMEA Distributors

  • Liaise with LAPAC and EMEA group on SAP orders and various supply chain matters

  • Will be in direct communication with Regulatory group to obtain various export/import clearance documents required for said shipments

  • Assist with the export process as needed

  • Interaction with various freight forwarders and carriers to resolve issues and complaints.

  • Should be exceptionally proficient at multitasking

  • Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.

Knowledge, Skills and Abilities:

  • Excellent communication skills both written and oral

  • Strong Analytical skills and excel proficiency

  • Excellent Organizational skills

  • Fluent in a second language such as Spanish is preferred

  • SAP is a plus

Education/Experience:

  • 0 - 1 years of Customer Service

  • Background/knowledge in freight forwarding

  • Strong PC skills

Nearest Major Market: Chicago

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Int' Customer Service Representative

Glanbia PLC