General Summary: Responsible for key account management. Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Other responsibilities include phone duties, processing credits, invoicing and other clerical duties as directed.
Daily correspondence with overseas distributors and Country managers
Order entry on SAP for specific LAPAC and/or EMEA Distributors
Liaise with LAPAC and EMEA group on SAP orders and various supply chain matters
Will be in direct communication with Regulatory group to obtain various export/import clearance documents required for said shipments
Assist with the export process as needed
Interaction with various freight forwarders and carriers to resolve issues and complaints.
Should be exceptionally proficient at multitasking
Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
Knowledge, Skills and Abilities:
Excellent communication skills both written and oral
Strong Analytical skills and excel proficiency
Excellent Organizational skills
Fluent in a second language such as Spanish is preferred
SAP is a plus
0 - 1 years of Customer Service
Background/knowledge in freight forwarding
Strong PC skills
Nearest Major Market: Chicago