A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
Minimum Years of Experience:
3-4 year(s) of relevant experience in the Insurance industry
Demonstrates proven thorough knowledge and understanding of, and success with contributing or managing specific workstreams of client engagements that involve, the following areas:
Transaction lifecycles of Financial, Healthcare, Federal and Product and Services products;
Financial operations, including the financial close, planning and forecasting processes;
Operations and administration of Financial, Healthcare, Federal , Product and Services businesses;
Data and systems interactions including IT tools and technology;
Documentation and the identification of key controls within the transaction lifecycle; and
Statutory Reporting, GAAP or IFRS requirements.
Demonstrates proven thorough abilities and success with utilizing tools and techniques to contribute to the delivery of financial effectiveness strategies for global, financial service clients.
Demonstrates proven extensive abilities and success with working collaboratively and independently to address client needs by:
Actively participating in client discussions and meetings;
Communicating a broad range of offered consulting services;
Preparing concise, accurate documents, including utilizing PC applications including Microsoft Word, Excel, PowerPoint and Project to write and deliver proposals to prospective clients; and
Maintaining project economics while maintaining flexibility for unanticipated issues.
Demonstrates proven thorough abilities and success as a team leader by:
Creating a positive environment;
Monitoring workloads of the team while meeting client expectations;
Respecting the work-life quality of team members;
Providing candid, meaningful feedback in a timely manner;
Keeping leadership informed of progress and issues;
Answering questions and providing direction to less experienced staff; and
Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management.