Ensure contractual obligations for rental administration are met including proper set-up and proper utilization of authorized rental days. Cross train in all departmental functions. Handle inquires from insurance adjusters as well as operations. Act as back up for other liaisons when assistance is needed with their workloads. Administer proper documentation to effectively communicate information to Hertz personnel regarding status of rental contracts. Report any problems/issues (i.e. system issues, work flows, etc ) to ensure continuous improvement and high level customer service is sustained. Maintain departmental production standards on a daily basis. Pass all quality audits within scope of departmental standards. Ensure all rentals are managed in accordance with contractual standards. Other duties as assigned by management.
High School Diploma
Some College preferred, not required
HLE experience preferred, not required
Insurance business experience preferred, not required
Telephone contact experience in a business environment
Demonstrated ability to work well with others
General understanding of Insurance Replacement business.
Working knowledge of Microsoft Office (Excel, Word and Access)
Experience with frequently used Hertz Systems including HLES, HIRS, GAR and Carrent
Ability to work in a production driven environment
Typing 25 wpm (test required)
Well developed oral and written communication skills
Well developed organization and time management skills.
Well developed problem-solving skills
Ability to work in a fast and frequently changing environment.
Strong commitment to customer service.
Self-starter able to work with minimal supervision
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
The Hertz Corporation