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Insurance Operations Supervisor

Expired Job

Mercer LLC Las Vegas , NV 89134

Posted 3 months ago

Supervises the day-to-day operations and oversees the department staff. Monitors workflow to ensure department goals and objectives are achieved:

  • Monitors workflow and department processes to ensure production and quality goals are met

  • Develops service strategies to ensure client's needs and expectations are met

  • Oversees all aspects of policy administration, include underwriting applications, issuance and declination of coverage, review of problem files, mid-term change requests, renewals, and premium collection. Oversight may include administration or quality assurance

  • Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere. May include goal setting and coaching on a regular basis

  • Plans, organizes, and coordinates assigned programs to ensure accomplishment of client's financial/budgetary goals and optimum allocation of resources

  • Handles and resolves escalated inquirie.

  • Drives focus on a customer-focused sales and servicing environment

  • Communicates updated information to staff

  • Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate.

  • Ensures department and corporate policies are followed and completes necessary paperwork/processes to ensure objectives are met and resources are available for staff

  • Interviews and evaluates potential candidates, conducts performance management, and fosters employee development

  • Responsible for the training and on-boarding of new employees

  • Monitors staff functions, mentors, and provides feedback to employees

  • Analyzes reports to ensure objectives are met and determine ways to enhance departmental productivity

  • May assign client to appropriate team members based on set standards, client complexity, and skills and experience of individual

  • Coordinates processing with various departments

  • Attends meetings with other departments to resolve issues and provide updates to management

  • Recommends training programs to ensure the continuous education and development of team

  • May collaborate with carriers on product enhancements, pricing, and software improvements

  • May manage new client implementation and existing client business, interfacing with appropriate areas/individuals to ensure objectives are met

  • High school diploma required and college degree preferred

  • 2 years supervisory experience in customer service or the insurance industry preferred

  • Excellent written and verbal communication skills to effectively interact with internal and external customers

  • Excellent organizational and time-management skills to handle multiple tasks

  • Detail oriented to ensure accuracy

  • Excellent problem solving skills to resolve customer service and departmental issues

  • Demonstrated leadership skills with the ability to provide team with a clear sense of direction

  • Ability to motivate and coach staff in a team environment

  • Basic knowledge of call management software preferred

  • Excellent computer skills and the ability to navigate through multiple systems without assistance

  • Proficient in Microsoft Office Suite

  • P&C license required or must be obtained within 30 days of employment

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Insurance Operations Supervisor

Expired Job

Mercer LLC