Insurance Operations Leader

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for an Insurance Operations Leader in our Broker and Client Servicing team. This role will report directly into and assist the SVP Head of North America Insurance Operations and be instrumental in shaping and executing the smooth functioning of our operations support for brokers and clients.

The Insurance Operations Leader will be responsible for the Broker and Client Servicing processes and will optimize operations and technology across internal and external processes, serving as the initiative owner for operations improvement and client services - from submissions processing through handling incoming requests - in addition to managing and ensuring the integrity of broker and client master data records across our global network. This role requires strong communication skills, a keen eye for detail, and the ability to adapt to the constantly evolving insurance industry landscape.

Location: This position will be based out of our Morristown, NJ or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

• Strategic Planning:

• Develop and communicate the submission transformation vision, strategy, and roadmap aligned with organizational goals and objectives.

• Provide leadership and guidance involved in broker and client operations initiatives.

• Foster a culture of customer centricity, data-driven decision-making and continuous improvement within the organization.

• Collaborate with business stakeholders to understand their broker and client support requirements and priorities.

• Build strong relationships with executive leadership, business units, and functional areas to promote broker and client service initiatives and secure sponsorship and support.

• Execution:

• Monitor servicing operations by tracking performance metrics / SLAs and identifying opportunities for improvement.

• Own the quality and timeliness of broker data updates.

• Service the intake, ingestion and processing of new and renewal business submissions.

• Provide leading view of broker and client interactions including themes, types of requests, volumes, and resolution timeline improvement.

• Serve as primary liaison between business unit and operations to drive value creation from Process and IT changes and investments.

• Effectively convey vision, define user stories and approve business requirements.

• Engage in cross-functional solution design and problem-solving to optimize workflows.

• Lead change management through a cohesive and thorough communication and training strategy.

• Talent Management:

• Develop and oversee group of operations professionals as needed, such as Broker Servicing Analysts or Operations Analysts.

• Risk Management and Compliance:

• Ensure compliance with regulatory requirements and internal policies throughout the policy administration process.

• Mitigate risks associated with process changes by implementing appropriate controls and oversight mechanisms.

What you'll bring:

• Minimum 10 years' experience in underwriting operations, process improvement, outsourcing or similar roles within the P&C insurance industry, specifically broker or customer support.

• Strong understanding of insurance operations, processes, and industry best practices.

• Demonstrated experience in strategic planning, change management, and cross-functional collaboration.

• Excellent communication and interpersonal skills to foster collaboration and build consensus across diverse teams.

• Strong project management skills to oversee complex initiatives from conceptualization to implementation.

• Must have strong computer skills (Microsoft office - Excel, Visio, PowerPoint etc.).

• Strong problem solving and decision-making abilities; strong work ethic & energetic.

• Ability to work in a fast-paced environment is essential; sense of urgency required.

• Ability to establish priorities, anticipate problems, know and communicate the status of assignments to involved parties.

• Bachelor's Degree or equivalent experience preferred

• Pursuit of ongoing educational designations related to the Insurance Industry preferred

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution

• Pharmacy benefits with mail order options

• Dental benefits including orthodontia benefits for adults and children

• Vision benefits

• Health Care & Dependent Care Flexible Spending Accounts

• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children

• Company-paid Disability benefits with very competitive salary continuation payments

• 401(k) Retirement Savings Plan with competitive employer contributions

• Competitive paid-time-off programs, including company-paid holidays

• Competitive Parental Leave Benefits & Adoption Assistance program

• Employee Assistance Program

• Tax-Free Commuter Benefit

• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.