Insurance Learning And Development Training Specialist

About Brightway:

Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual premiums.

Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence.

While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success.

About this Role:

The Agency Learning and Development Training Specialist is responsible for delivering curriculum across various milestones of the agency journey. From onboarding to ongoing development, they will create and deliver high-impact, multi-modal training that aligns with Brightway's vision to help agencies rapidly grow expertise and outperform competitors in the industry.

As an Agency Learning and Development Training Specialist, you will apply innovative instructional design methodologies and adult learning principles to create and deliver training that increases student performance and shortens learning curves. In this role you will regularly assess student needs, design engaging content in various modalities, facilitate live and virtual sessions, and implement improvements based on feedback. Success in this role requires consistently delivering relevant, results-oriented training that increases franchisee performance and engagement.

Job Responsibilities

• Design and deliver blended learning experiences including virtual instructor-led training (VILT), in-person workshops, eLearning, videos, and performance support resource

• Develop goal-driven content following the ADDIE and other instructional design models

• Partner with the L&D team to manage the content development roadmap and production schedule

• Utilize the LMS and other technologies to deliver interactive, multi-modal learning

• Demonstrate proficiency across our curriculum offerings

• Create training in formats including videos, job aids, leader guides, webinars, articles, etc.

• Facilitate engaging virtual and in-person sessions on topics such as insurance sales, systems, leadership, customer experience, agency operations, and more

• Achieve a 4.75+ CSAT rating or equivalent from training sessions

• Conduct research with subject matter experts to produce specialized training as neede

• Present at industry events such as conference sessions and panels on occasion

• Coach and mentor agency staff participating in Brightway's mentoring programs

• Promote peer learning by facilitating discussions on franchisee forums

Collaborate with leadership to ensure training aligns with Brightway's strategic priorities

• Utilize training data, surveys and KPIs to measure impact and continuously improve offerings

• Partner with key stakeholders in other departments to achieve shared goals

• Remote position with periodic travel required to home office for company training events such as conferences, training bootcamps, and agency round tables.

Education and Experience

Bachelor's degree required, 5+ years of Property and Casualty insurance experience (Personal and Commercial Lines- sales experience preferred)

Skills, Licenses, Certifications

• Beginner level instructional design experience

• Proficient with Microsoft Office, especially PowerPoint

• Exceptional facilitation skills in classroom and virtual settings

• Passion for helping others succeed and dedication to lifelong learning

• Exhibits our company values on a daily basis:

• Say it, Do it

• Here for Each Other

• Inspired by Insurance

• Next Level Effort

• Embrace, educate, evolve

• Enthusiastic relationship builder!

Now is the time join Brightway. You can make your mark here. Contribute to our momentum by helping build our next gen tech ecosystem to help power our agency owners success. Our culture is driven by our core values, appetite to grow and excitement to collaborate and see our hard work pay off.

Team members at Brightway enjoy:

• Competitive salaries (based on research)

• Paid Time Off

• Medical/Dental/Life/Disability Insurance

• 401(k) plan with up to a 4% company-match

• Tuition reimbursement (regardless of course of study)

• Recognition for living our core values

Help us be the brighter way to do insurance!