Insurance Implementation Services Specialist (Property & Casualty)

ADP Louisville , KY 40202

Posted 3 months ago

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Specialist I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

  • Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations

  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness

  • Work under direct supervision to resolve issues and provide solutions, with guidance

  • Engage with client throughout implementation, until client is successfully running ADP solutions

  • Interact/collaborate with ADP associates in sales and customer service

  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

  • 0 to 2 years of experience working in a client service environment

  • High school diploma or equivalent in education and experience

  • In this role, at months end, you will be required to work 2-3 nights that week, until 10pm or slightly earlier. This will occur on a monthly basis, during the last week of each month.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's degree

  • Proven ability to maintain focus and work effectively with multiple demands

  • Ability to work as part of a team to accomplish tasks

  • Strong client relationship skills

  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level

  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

  • Proficient in the latest web technologies and working knowledge of various operating systems

  • Excellent analytical skills and time management skills

  • Excellent communication skills both verbal and written

  • Proficient using Microsoft Office

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


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Insurance Implementation Services Specialist (Property & Casualty)

ADP