Insurance Fee & Support Associate Representative

What you'll do…

Great Expressions Dental Centers is looking to add a hybrid (four days in the office and one day working remotely) full time team member to our dynamic Insurance Department at our Practice Support Center.

The Insurance Specialist's primary role is to support our 275+ dental offices by creating or updating the plans requested by the operations team and load new fees in a timely and accurate manner. They will be able to keep up with our fast pace, high volume requests while having the ability to stay detail oriented. They will also provide dental insurance knowledge and necessary documentation within our software program so that the offices can easily interpret the given information. This position will have the ability to identify trends, the resolution, and follow up to ensure the issue is solved.

What you'll bring to the team…

• Ability and self-confidence to communicate effectively, and tactfully, to both large insurance company representatives and individual operations team members

• Quickly responding to and resolving plan requests accurately and efficiently

• Works with other Insurance Department Specialists to add new payer information to practice management software

• Verifies individual plan detail is correct based on information gathered from payers

• Corrects plan detail that has been identified for cleanup

• Loads new fee updates accurately and in a timely manner

• Works with the GEDC offices to resolve plan and fee issues, as needed

• Other tasks as requested by the direct manager

• Sends payer communications regarding office closures/moves

• Payer/Network maintenance

• High priority issue resolution

What we require you have…

• High school diploma or GED

• 1+ years experience

• Excellent communication and teamwork abilities

• Exceptional organizational and time management capability

• Ability to maintain confidentiality and professionalism

• Ability to multi-task and work in a dynamic fast paced office environment

• Experience with Microsoft Outlook and Microsoft Office (Word, Excel, PowerPoint) a plus.

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

Other details

• Job Family Insurance

• Job Function Revenue Cycle

• Pay Type Hourly

Apply Now

• Southfield, MI, USA