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Insurance Customer Services In Lincoln

Expired Job

Next Level Business Services Lincoln , Nebraska 68521

Posted 5 months ago

In these roles you will be responsible for:
  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards
  • A typical day will likely involve fielding between 75 to 100 calls Communicating effectively and professionally with both internal and external customers to resolve questions and issues
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:
  • At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • An education level of at least a high school diploma or GED
Preferences:
  • Previous healthcare industry experience in a Provider (hospital/doctors office) or Insurance company that required knowledge of contracting, credentialing or medical claims.
  • Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
  • Ability to communicate (oral/written) effectively in a professional/office setting Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
  • Time management skills that require the ability to cope with a complex, changing environment.
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Insurance Customer Services In Lincoln

Expired Job

Next Level Business Services