Insurance Customer Service Representative

American Access Casualty Company Belmont , IL 60515

Posted 4 days ago

If you are a motivated and goal-oriented individual looking for a long-term career, American Access Casualty Company can offer a rewarding and satisfying opportunity. We are currently seeking individuals to join our Customer Service Team.

American Access Casualty Company (AACC) is a fast-growing, highly successful private passenger automobile insurance company located in the western suburbs of Chicago. Our mission is to be "driven to do the right thing at every turn." To deliver on that mission and continue our growth, we are looking for highly-motivated employees that can grow with us.

Our paid training program will support you on your journey to join the insurance industry. In this training your will learn entry level claims and underwriting tasks and procedures that prepare you to choose a career in underwriting or claims. Starting pay can be $11-$14 per hour based on experience.

During your training you will learn to:

  • Assist customers through the beginning of the Claims process

  • Address customer questions and complete processes involving level 1 underwriting

  • Develop and maintain strong and supportive business relationships

  • Develop effective follow-up of all customers on file and maintain positive business relationships with customers

  • Phone training

  • Starting a pathway to a lifelong career in the insurance industry

  • Provide a friendly, informative and professional environment to our customers and fellow colleagues

Minimum Qualifications:

  • A high school diploma or equivalent

  • A minimum of 1 year work experience in retail or customer service environment (insurance, phone sales, auto sales and/or sale support roles and other product and services)

  • Experienced in computer, Window-based programs

  • Ability to handle stressful situations

  • Boundless energy and the ability to work both collaboratively as part of a team and independently to solve problems and multitask

Preferred Qualifications:

  • College degree or at least 1 year of insurance industry experience

  • 3 years working in a customer service/call center environment

  • Bilingual in English/Spanish a plus

Generous Benefits included with this opportunity:

  • Career Path

  • Generous paid time off package

  • Medical & Dental Plans

  • 401(k) Retirement Plan with employer match

  • Company paid STD/LTD

  • Company paid life insurance

  • Employee Assistance Program

  • Wellness Program

  • Employee engagement program

  • Paid gym membership

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Insurance Customer Service Representative

American Access Casualty Company