Insurance Customer Service Representative

American Access Casualty Company Belmont , IL 60515

Posted 2 months ago

If you are a motivated and goal-oriented individual looking for a long-term career, American Access Casualty Company can offer a rewarding and satisfying opportunity! We are currently seeking individuals to join our Customer Service Team.

Starting pay can be $14-$15 per hour based on experience.

Expected to be able work various shifts within Monday through Friday 8:00 a.m. 8:00 p.m. & Saturday 8:30 a.m. - 5:00 p.m.


  • Researches and resolves telephonic concerns and inquiries in real time for customers and/or policyholders.

  • Provides information on claim process, policy changes, benefits, payment modes/methods.

  • Collects, documents and enters data from and into multiple applications.

  • Provides instructions and outlines next steps for customer as it relates to claims.

  • Consistently meets or exceeds expectations for departmental standards related to Quality, Service Level, Call Goal, and other KPI's.

  • Understands organizational objectives, supports process improvements, and provides feedback to leadership.

  • Willingness to participate with ongoing training.

  • Willingness to perform other duties as assigned.

  • Keep Records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Represents the American Access Core Values: Service, Teamwork, Respect, Integrity, Vision, and Excellence.


  • 3+ years of experience in a customer service/contact center environment.

  • Strong written and verbal communication skills.

  • Ability to communicate effectively over the phone and exhibits excellent listening skills.

  • Ability to resolve conflicts that may arise in a positive and professional manner.

  • Ability to provide exceptional customer service to include a pleasant, professional voice on the phone with a professional attitude.

  • Ability to work effectively and positively in a fast-paced environment.

  • Ability to handle multiple tasks simultaneously, readily adopts new process and initiatives, helps drive change and acceptance of change.

  • Learning orientation with ability to learn and adapt quickly to technology, process and procedures.

  • Ability to manage competing priorities and problem-solve.

  • Basic Microsoft skills with Outlook, Word, and Excel.

  • Insurance experience preferred.

  • Bi-lingual skills plus.

Benefits Available for Full Time Employees:

  • Generous paid time off package

  • Medical & Dental Plans

  • 401(k) Retirement Plan with employer match

  • Company paid STD/LTD

  • Company paid life insurance

About American Access Casualty Company:

American Access Casualty Company (AACC) is a fast-growing, highly successful private passenger automobile insurance company located in the western suburbs of Chicago. We're 'driven to do the right thing at every turn'. We're proud of the values that we hold dear. We believe these values are what separates us from the competition, and what allows us to best serve all of our customers and business partners.

We STRIVE every day to live these values.


Going the extra mile for our teams and customers no matter the obstacles


Bringing out the best in each other and knowing how our role impacts others


Walking in each other's shoes to appreciate their perspective


Delivering on our promises without shortcuts


Seeing a better future through innovation


Knowing that good enough is not enough

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Sentinel Technologies Inc

Posted 5 days ago

VIEW JOBS 2/13/2020 12:00:00 AM 2020-05-13T00:00 Responsibilities Sentinel Technologies is seeking a Customer Service Representative to join our 24/7/365 call center team. Our Customer Service Representatives are responsible for ensuring our customer calls are a top priority by providing professional and efficient services. As a CSR, you will be responsible to answer inbound calls, return client calls/escalate as needed, document incidents and escalate tickets as needed to the next level of support. Apply today to join our team in our corporate headquarters based in Downers Grove, IL. Qualifications * Must have experience working with MS Word, Excel and Outlook. * Must have excellent communication skills and be able to communicate at all levels of the organization. * Must have strong typing skills, organizational skills and able to problem solve critical situations. * Must be able to work a flexible shift schedule in a 24/7/365 environment. * Must be able to work well with others in a fast-paced team atmosphere. * Must be able to handle working in a high volume call center and provide proper communications in a precise and accurate manner. * 2+ years of experience working in a call center environment is preferred. * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get: We offer an energetic work environment with many corporate culture amenities, competitive pay rate, employer portion of Soc. Security/Medicare paid, medical benefits, 401K retirement savings, discounts for local event entertainment and health clubs. Overview MOTIVATED…..make IT happen! Awarded Chicago Tribune TOP WORKPLACE eight consecutive years About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we'd like to have you join our team. Learn more at As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact Sentinel Technologies Inc Downers Grove IL

Insurance Customer Service Representative

American Access Casualty Company