Insurance Customer Service Agent

Job Summary:

Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.

Accountabilities:

• Provide prompt and courteous customer service

• Assist customers with policy changes

• Consistent utilization of technologies

• Maintain agency management system

• Provide assistance to co-workers, as needed

• Maintain a strong and positive work ethic and total commitment to success daily

• Participate in educational opportunities to stay informed of industry developments

• Perform other duties as assigned

Qualifications:

• A commitment to professional and ethical behavior

• Effective verbal and written communication skills; communication proficiency

• Demonstrated ability to use tact, diplomacy, and professionalism when dealing with customers and co-workers

• High importance placed on excellent customer service

• A self-starter, one who is highly motivated

• Detail-oriented, thorough with a focus on accuracy

• Aptitude and willingness to learn various software applications relevant to this position

Experience:

• Experience providing customer service in the insurance or other similar industry

Licenses & Certifications

• Current Property & Casualty Insurance License, or willingness to obtain within 90 days of employment

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage

• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage

• Health Savings Account

• Life Insurance for the employee and family

• Paid Vacation and Sick Time

• Retirement Plan Options

• Additional Perks and Benefits