Insurance Complaint Analyst

The Market Regulation Bureau of the Iowa Insurance Division receives and investigates insurance complaints from consumers against insurance companies and insurance producers.

The Market Regulation Bureau enforces Iowa insurance statutes and regulations providing consumer protection to the public against unlawful, incompetent, or dishonest market conduct. The Market Regulation Bureau assists consumers in getting answers to their insurance questions.

Analysts in the Market Regulation Bureau investigate complaints to identify unfair, deceptive or unlawful conduct by insurance companies, producers, adjusters, or administrators, and may pursue market conduct examinations and make formal referrals for administrative enforcement or informal resolution.

The Iowa Insurance Division offers a strong team culture and a respect for work-life balance. We have a competitive total compensation package for all our full-time employees, including:

• Iowa Public Employees Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Health, Dental and Vision Insurance

• Vacation and Sick Leave

• Paid Holidays (9 days/year)

• Hybrid Telework opportunities

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited school of law.

2. All of the following (a and b):

a. Graduation from an accredited college or university with a Bachelor's degree; and 

b. A total of three years full-time work experience in at least one of the following areas:

i. Multi-line insurance adjusting or underwriting; or 

ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or 

iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or 

iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration.
3) A total of seven years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) Current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation.

For additional information, please click on this link to view the job description.