Insurance Claims Manager - Shipping & Logistics Insurance

Job Description Job Description About Us Shipping and logistics power global commerce, and we’re the behind-the-scenes force ensuring those shipments are protected, secure, and covered when things go wrong. As a leading provider of shipping insurance solutions for 36 years, we help businesses safeguard their operations with cost-effective, high-value coverage—and we need a sharp, strategic Claims Manager to lead our claims team.

This isn’t just another management role—it’s a chance to own and refine a critical part of our business. You’ll oversee a high-performing team, optimize claims processes, and tackle complex cases in a fast-paced, high-growth industry. If you’re an experienced claims leader with a knack for compliance, fraud detection, and process improvement, we want you to be on our team.

What You’ll Do Oversee the full claims lifecycle—from submission and investigation to adjudication and resolution. Lead, train, and mentor a small but highly efficient claims team. Develop and implement claims policies and procedures to improve efficiency and accuracy.

Identify trends in claims data to proactively manage risk and prevent fraud. Ensure strict compliance with insurance regulations and industry best practices. Collaborate with underwriting and sales teams to refine policy wording and minimize claims disputes.

Directly handle complex or high-value claims as needed. What You Bring 5 years of claims management experience, preferably in parcel shipping insurance, cargo insurance, or property & casualty insurance. Active insurance adjusters license (required) must be licensed to handle claims in California (additional state licenses a plus). Strong expertise in claims adjudication, fraud detection, and regulatory compliance.

Proven leadership skills with experience managing and mentoring a team. Excellent problem-solving, negotiation, and communication skills. Experience with claims management software and a track record of process automation and optimization.

Why Join Us? A thriving industry—shipping and logistics insurance is in high demand. Leadership role—take charge of a growing team and drive real change.

Competitive salary strong benefits package. Collaborative, forward-thinking environment—work alongside industry experts. If you’re an experienced claims professional with leadership skills and a strategic mindset to manage and optimize a fast-moving claims department, we want to hear from you. Apply today and help shape the future of shipping insurance