Insurance Claims Coordinator

Overview

This is a hybrid role based in Malvern, PA

The Claims Coordinator, Risk will coordinate the management and analysis of field level claims within the Company's Risk Management function.

Responsibilities

• Reviews internal incident reports for claim reporting and handling purposes.

• Reports store-level insurance claims to relevant carriers for owned and managed stores within claim thresholds.

• Guide store teammates in filing store-level claims within their claims threshold.

• Manages within the claims function with the retrieval of incident reports to be sent to the tenant insurance carriers, relationship managers (3PM team) and other internal stakeholders.

• Communicates with stores when required for additional information related to incident reports and claims filings.

• Communicate with internal stakeholders along life of claim.

• Manage the subrogation of facility damage claims and auto/truck damage claims with at-fault party's insurance carrier(s)..

• Create claim notes, attach emails and keeping organized files for each claim in corporate RMIS system.

• Save claim documentation into relevant shared files.

• Maintain and actively monitor claims diary via corporate RMIS system.

• Strategize to develop plan to drive claims to resolution.

• Works with Accounting on classification of capitalized expenses and reconciliation of store level insurance claims against insurance proceeds received.

• Manages auto and truck claims to resolution for corporate fleet of vehicles and trucks.

• Assist with drafting of demand letters related to incidents at the store-level.

• Coordinate claims release forms and demand letters, as necessary.

• Assist risk manager with corporate claims, when necessary.

• Coordinates claim file uploads into Company Risk Management Information System with relevant carriers and broker.

• Assists the Risk Manager in extrapolating loss data from RMIS system for a Risk Management Dashboard to include Divisional loss performance and the forecasting of trends.

Qualifications

Minimum Required Qualifications (including Programs/systems experience)

• Bachelor's Degree
• 3 years of experience in claims processing, insurance, corporate legal, auto insurance filings or subrogation preferred.

Additional Preferred Qualifications

• Insurance Designation such as ARM, Associate in Risk Management

• Computer skills and proficiency with tools such as Outlook, Excel, Word, and EPIC

• Strong critical thinking, decision-making, strategic planning and problem-solving skills

• Excellent verbal and written communication skills

• Detail orientated with strong organizational skills.

• Ability to work independently and in a team environment.

• Must be flexible and have the ability to adjust to priorities.

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