Insurance Call Center Supervisor

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.

This is a remote (work from home) position, but candidates must reside within the following states or territories: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK, SD or Washington DC

What we can offer you:

• The starting base compensation for this position is $42,517 to $84,470 salary. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• Eligible for Annual Merit Increase and Bonus

• Paid Time Off (almost 4 weeks the first year)

• 8 Paid Holidays

• 401(k) plan with employer match up to 7%

• Medical, Dental, Vision and Prescription coverage

• FREE AAA membership (inclusive of product & service discounts)

• FREE Life Insurance and so much more!

The primary duties of the Insurance Call Center Supervisor are:

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.

• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.

• Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.

• Provide coaching and counseling to associates with professionalism.

• Prepare monthly reports of the department's activity and sales statistics for management.

• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.

• Handle all time accounting and scheduling of sales associates.

• Assist in monitoring the sales department's performance results vs.plan.

• Develop sales associate action plans

• Handle escalated customer issues that are more complex than can be handled by a sales associate.

Minimum Qualifications:

• The assigned schedule for this position will be: Monday through Thursday, 8:00am t 4:30pm and Friday 12:45pm to 8:00pm EST. This schedule also includes one rotating Saturday every 8 weeks (9:00am to 5:00pm EST).

• Associate's degree in Business or related field or equivalent.

• 5+ years of experience working in the insurance sales field including one year of supervisory experience.

• An active Personal Lines or Property & Casualty Lciense.

• Excellent oral and written communication skills.

• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Insurance