Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Insurance Benefits Senior Analyst will provide voluntary benefit services including onboarding, enrollment, maintenance, off boarding, billing remittance, and claims management.
THIS POSITION IS LOCATED IN SAN ANTONIO, TX.
Key responsibilities will be as follows:
Leverage Accenture's health payor processes, best practices, and resources
Develop and manage internal and external customer relationships including situations in which no relationship previously existed
Perform simple to complex processes according to established business rules set by the client
Perform a range of tasks from complex to straightforward within the scope of the function
Assist in the identification, assessment and resolution of complex issues and problems
Decide within an available range of solutions/practices which are the most applicable
Seek advice and escalate issues when faced with tasks/problems outside normal scope of job
Assist supervisor with team activities including productivity reports and other operations related reports
Ensure that required service levels are met including turnaround time, productivity and accuracy
Make recommendations for quality and productivity improvements
Oversee and coordinate special projects as needed
Must be available for rotating schedule between 7 AM to 7 PM CT Monday-Friday
Solekai Systems Corp