Insurance Benefits Specialist

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

Washburn Center for Children is a leading children's mental health center, caring for a wide variety of children's needs associated with anxiety, depression, behavioral difficulties and trauma.

The 141-year-old nonprofit offers critical mental health intervention to help children - and their families - realize hope. Washburn Center for Children serves almost 4,000 children ages 0-18 and approximately 9,000 family members each year. Washburn Center's three office locations

• Brooklyn Park, Edina, and Minneapolis - serve the entire Twin Cities metro area. The nonprofit also offers in-home services, and its school-based program serves 50+ schools in the Eden Prairie, Bloomington, Minneapolis, Savage, Burnsville and Eagan school districts.

The demand for therapeutic care has skyrocketed. Join our team to help children through the setbacks of life and create a better future. To learn more about how we do that work in homes, schools and clinic-based services, visit us online.

Obtain initial insurance verification and authorizations for clients. Enter insurance and financial information into the Electronic Health Records (EHR) system. Communicate with clients regarding their insurance benefits or eligibility for sliding fee programs. Oversee client payments and collections process.

Responsibilities

Insurance Verification

• 50% The Insurance Benefits Specialist will coordinate the insurance verification process for clients. This will include the following responsibilities:

Process

• Obtain insurance information for clients as part of the intake process.

• Verify insurance coverage of clients via telephone from insurance companies or on their websites

• Secure authorization for services, as needed

• Process insurance changes, as needed, in coordination with the Billing QA Coordinator

Data Entry

• Enter financial review information, third party coverage, and insurance authorizations into the EHR system

• Track completion of the Financial Agreement from clients and enter data in the EHR system

• Complete Data Integrity projects as needed

Communication

• Compile and forward insurance paperwork to the appropriate clinician

• Communicate with staff and/or guardian to obtain and clarify insurance information

• Process and Communicate Results of Slide Applications

Client Accounts

• 40% Insurance Benefits Specialist will manage client accounts including:

• Act as liaison between clients, clinicians, and third party payers as it relates to charges and insurance related questions:

• Respond to client phone calls and written requests

• Set client payment arrangements

• Notify clinicians of clients that are delinquent

• Keep abreast of collection laws, rules, and regulations

Miscellaneous Duties

• 10% The Insurance Benefits Specialist will assist the Billing team in various areas, as needed, including:

Back up for the Billing QA Coordinator:

• Responsible for understanding job duties and able to fill in when the Sr Reimbursement Coordinator is not available

• Crisis Verification: Responsible for understanding Crisis benefits and inform Crisis staff immediately regarding the coverage when the Sr Reimbursement Coordinator is not available

• Participate in Billing team meetings and other Agency meetings as defined

Other duties and projects as assigned by the Billing and Accounts Receivable Supervisor

Insurance Benefits Coordinator Qualifications

• High school diploma or equivalent required, Associate's or Bachelor's in a related field desired

• At least 1 year of experience working with an electronic health record system or in a healthcare setting required

• Intermediate experience with Microsoft Excel desired

• Experience using Microsoft Access is a plus

• Strong attention to detail, organizational skills, and ability to manage competing priorities

• Excellent communication skills

• Self-motivation and independence

• Ability to learn and assimilate new information and to handle confidential information

$22.50 - $26.50 an hour

Salary bracket: $22.50 - $26.50 (salary is based on several factors including but not limited to qualifications, experience and years of experience

Why work at Washburn? https://youtu.be/i4OPCDl1CMg

This position will require on-site, in-person work due to the nature of job duties.

BENEFITS at WASHBURN:

Washburn offers benefits to Full-Time benefit eligible employees comprehensive Dental, Vision, Health, Life and Long term disability insurance. Additionally we offer a 403b retirement plan and a flexible benefit option (FSA).

Vacation: Paid Vacation accrues at 10 hours of vacation per month - up to 15 days / 120 hours annually.

Sick Leave: Paid sick leave accrues at 6.68 hours of sick per month - up to 10 days / 80 hours.

Holidays: There are 2.5 days/20 hours of floating holidays per year in addition to the eight standard holidays.

• Please note that Internships, Part-Time (less than 30 hours/week) and Temporary positions are NOT eligible for all of Washburn Center's benefits*

Vaccine Requirements at Washburn:

Washburn Center for Children (WCC) maintains a COVID-19 Preparedness Plan that mitigates the transmission and spread of COVID-19 to ensure the safety of staff, clients, residents, and community members. As part of the COVID-19 Preparedness Plan and to comply with federal, state, and local government regulations Washburn requires COVID-19 vaccinations for All employees, interns and contractors who are working onsite. Exemptions for medical or religious reasons may be requested and submitted for review.

Washburn Center for Children is an EEO/AA employer: women, minorities, people with disabilities, people that hold different gender identities and expressions and veterans are encouraged to apply. Cultural responsiveness and advancing equity are essential to achieving our mission. Our core values guide how we actively heal, learn and work.

To learn more about life at Washburn and how we work together, visit us online.