Instructional Technologist

Quicken Loans Inc Detroit , MI 48222

Posted 3 months ago

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job it's about having the opportunity to become the best version of yourself.

The Instructional Technologist/LMS Administrator supports the implementation, maintenance and future growth of our learning management system (LMS). They are responsible for working with our various training teams to identify necessary configurations as well as developing and revising LMS administration guidelines and procedures. This team member serves as a bridge between the various training teams and IT in order to make sure our LMS is effective and efficient for all of our team members.


  • Evaluate and process new configuration requests

  • Assist with LMS reporting requests (including training new LMS report runners) and build ad hoc reports

  • Train team-level administrators with access to the LMS

  • Manage LMS system communication

  • Provide guidance on future functionality of the LMS

  • Conduct semi-annual audits of training content and the course catalog

  • Build, maintain, deliver, track and report on compliance training


  • Experience administering a learning management system

  • Excellent interpersonal, written and verbal communication skills

  • Ability to prioritize and exercise independent judgement

  • Experience creating computer-based training

  • Familiarity with instructional design processes

  • Ability to work in cross-functional teams

  • Ability to communicate about the technology platform to non-technology team members

What'll Make You Special

  • Advanced knowledge and experience with Adobe Captivate

  • Experience with Cornerstone OnDemand

  • Experience implementing an enterprise LMS

  • Experience administering an LMS with a decentralized training function

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 9 consecutive years, 2010 2018. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 6 consecutive years, 2014 through 2019, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine's first ever list of "Best Places to Work for African Americans" in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last 5 years. We were also ranked #14 in FORTUNE Magazine's list of "100 Best Companies to Work For" in 2018, remaining in the top 30 for the past 15 years.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

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Instructional Technologist

Quicken Loans Inc