Instructional Technologist II

Position Title:

Instructional Technologist II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor's degree and 2 years of related experience

Preferred Qualifications:

Education and/or experience in computer information systems, management information systems, or computer science

Experience teaching and supporting instruction in a higher education setting

Experience in educational technology including learning management systems

Experience with Excel and/or PowerBI

Experience training or leading workshops

Job Description:

Summary

Iowa State University's Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Faculty Support team, this position will collaborate on testing, installing, implementing, and maintaining centrally-supported learning technologies. Detail-oriented and technology savvy, an individual in this position will:

• Closely collaborate with ITS to install and manage vetted learning technologies for seamless integration with the Canvas learning management system.

• Monitor Learning Tools Interoperability (LTI) specifications and changes impacting the performance of centrally supported learning technologies.

• Manage the technical specifications of a student course satisfaction survey platform.

• Test and monitor the deployment of new technical features in Canvas and other centrally supported technologies.

• Provide ticket and phone support in response to instructor inquiries.

• Solve tickets escalated from Tier 1 (Helpdesk).

• Serve as a liaison between ITS and vendors to successfully troubleshoot complex technical issues

• Communicate necessary fixes, updates, features, and services to the CELT leadership.

• Document internal processes, policies, and procedures.

• Create custom documentation for internal audiences (sub-account administrators, etc.).

• Facilitate communication with vendors of instructional technologies.

• Create internal and external knowledge databases for supported technologies.

• Analyze and interpret data to improve the use and management of centrally-supported technologies.

• Participate in CELT internal and external committees

A successful candidate will possess: great attention to detail: excellent computer skills; experience with Microsoft and/or Apple OS and applications, Canvas Learning Management System, and learning technologies management; excellent oral and written communication, organizational, and time management skills; an ability to provide meaningful insights and assist in making complex decisions; strong analytical skills with excellent problem-solving skills; a positive attitude and strong customer service skills; an ability to work under deadlines and move projects forward.

Level Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:

1. Resume/Curriculum Vitae

2. Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans

• Generous vacation, holiday and sick time and leave plans

• Onsite childcare (Ames, Iowa)

• Life insurance and long-term disability

• Flexible Spending Accounts

• Various voluntary benefits and discounts

• Employee Assistance Program

• Wellbeing program

Original Posting Date:

September 25, 2024

Posting Close Date:

October 6, 2024

Job Requisition Number:

R15606