Instructional Support Technician

Suny Plattsburgh Plattsburgh , NY 12903

Posted 2 weeks ago

The School of Arts & Sciences provides excellence in learning opportunities for all students at SUNY Plattsburgh through a core liberal arts education. We develop students who can think critically, have mastered their discipline, can communicate effectively, and are broadly educated.

The Center for Earth & Environmental Science (CEES) is widely recognized for its applied and community-based research initiatives. We are an interdisciplinary department with faculty trained in the natural and social aspects of environmental science. CEES maintains active relationships with government agencies and environmental non-profits throughout the Adirondack Region and the Lake Champlain Basin.

Responsibilities for this full-time, 12-month position include instruction for the undergraduate course Introduction to GIS & Mapping, as well as courses in Remote Sensing or additional contributions to the Applied GIS minor. Teaching constitutes no more than 50% of time for this position. The remainder is dedicated to support for student and faculty projects that use GIS technology, such as; maintaining GIS teaching and research laboratories, providing technical support to faculty and students, serving as a liaison between the campus information technology office and CEES, engaging in service to the department and university, and participating in the local, regional, and state GIS communities.

Due to the hands-on nature of this position, the successful candidate will be required to complete the work in person and on campus. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices. The successful candidate may be asked to teach courses in a distance learning format.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pcsup009457 PC Support Technician

Worldwide Techservices

Posted Yesterday

VIEW JOBS 11/28/2022 12:00:00 AM 2023-02-26T00:00 <p><strong>Job Summary</strong></p><p>The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately.</p><p><strong>Responsibilities</strong></p><ul><li style="padding: 0; margin: 0;">Provide customer support for designated equipment</li><li style="padding: 0; margin: 0;">Answer client questions in a professional manner</li><li style="padding: 0; margin: 0;">Accept and deliver all service calls assigned within the established service level agreement for each client</li><li style="padding: 0; margin: 0;">Meet established customer service satisfaction criteria as outlined in established guidelines and policies</li><li style="padding: 0; margin: 0;">Complete all administrative tasks associated with each call as documented in established policies and guidelines</li><li style="padding: 0; margin: 0;">Complete real time reporting of all calls as documented in established policies and guidelines</li><li style="padding: 0; margin: 0;">Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client</li><li style="padding: 0; margin: 0;">Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements</li><li style="padding: 0; margin: 0;">Report all time, mileage, and other requirements in an accurate and timely manner</li><li style="padding: 0; margin: 0;">Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis</li><li style="padding: 0; margin: 0;">Other duties may be assigned to meet business needs</li><li style="padding: 0; margin: 0;"><p>Additional requirements may exist if offer of employment is extended</p></li></ul><p><strong>Requirements</strong></p><p><strong>Education and Experience:</strong></p><ul><li style="padding: 0; margin: 0;">Typically requires technical school certification or equivalent and 1-3 years of relevant experience</li></ul><p><strong>Certifications and/or Qualifications:</strong></p><ul><li style="padding: 0; margin: 0;">Maintain all required OEM Certifications as directed by Management</li><li style="padding: 0; margin: 0;">Knowledge of relevant software and hardware</li><li style="padding: 0; margin: 0;">Valid Driver’s License and reliable transportation with valid registration and adequate insurance</li><li style="padding: 0; margin: 0;">Must meet all background requirements on an annual basis or as business needs require</li></ul><p><strong>Skills:</strong></p><ul><li style="padding: 0; margin: 0;">Ability to communicate regarding technical issues with clients</li><li style="padding: 0; margin: 0;">Ability to drive to client locations</li><li style="padding: 0; margin: 0;">Ability to work overtime as required</li><li style="padding: 0; margin: 0;">Ability to drive long distances, and occasional overnight assignments within other geographies</li><li style="padding: 0; margin: 0;">Ability to lift and or move various computer equipment up to 50 lbs.</li><li style="padding: 0; margin: 0;">Must be able to pass annual criminal and motor vehicle background</li><li style="padding: 0; margin: 0;">Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter</li><li style="padding: 0; margin: 0;">Must own a basic repair tool kit</li></ul> Worldwide Techservices Plattsburgh NY

Instructional Support Technician

Suny Plattsburgh