Instructional Designer/Technologist

Look No Further, Your Career Starts Here!

Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees.

Join us if you want:

• Internal Mobility

• The Opportunity to Make a Difference in the Lives of our Students

• Professional Training and Development

• Individual Coaching

• A Diverse and Positive Work Environment

• To Support Local Charities through the Sullivan Cares Program

What Can We Offer YOU?

• 90% Tuition Discount through the Master's degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years)

• A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.

• 401K

• Competitive Salary

• 11 Paid Holidays

• Paid Vacation and Sick Time

• Employee Referral Bonus

• Employee Discounts at Local Restaurants and Venues

• Comprehensive Wellness Program

We are currently looking for a full-time Instructional Designer/Technologist. The instructional designer/technologist position is an on-campus position responsible for creating and maintaining new and existing courses. The instructional designer/technologist works collaboratively with the academic leadership, faculty, and staff of Sullivan University to develop hybrid and online courses and supplementary materials as and when required. They also provide day-to-day support for faculty and students who use the institution's Learning Management System (LMS). Their responsibilities include technical support, troubleshooting, training, and general customer service.

This position will primarily be 8 am-5 pm Monday-Friday with some evenings and weekends required.

Responsibilities of the position include:

• Meet regularly with faculty subject matter experts during the course development process.

• Ensures that course objectives, content, assessments, materials, and resources meet University standards and regulatory requirements and follow sound principles of instruction. Note: Faculty hold ultimate responsibility for determining course content.

• Works with departments and instructors from across the institution concerning training, troubleshooting, advising, quality control, triage, new initiatives, problem-solving, testing and retesting, reporting, and tracking.

• Provides technical support to faculty for the LMS and communicates regularly with instructors regarding quick tips and important information, assisting them in using the LMS, and troubleshooting issues that arise.

• Develops and provides training on the LMS to faculty to supplement the online training program for new faculty, including training of section instructors, and creates instructional support materials for students and faculty.

• Participates in the development and delivery of faculty development workshops and other activities in instructional design and the use of instructional technology.

• Develops non-course content within the learning management systems as needed, such as training courses.

• Works with faculty to develop courses within the learning management system, including formatting and configuring text, images, assignments, assessments, and grade books.

• Review existing courses to ensure compliance with course standards established by the institution.

• Manages quarterly course triage (original and live courses)

• Monitors monthly help desk reports and emails, watching trends. and contacting instructors with solutions or training as needed.

• Monitors quarterly textbook lists from campus bookstores to determine courses that need triaging before going live due to edition or book changes.

• Works with academic leadership to coordinate updating courses due to new text editions, book changes, and problems identified in courses; completes all updates identified by the department.

• Serves as a feature/function expert in the LMS, tests changes in upcoming versions on the test server, and works with instructional designers to determine the best way to use LMS functions/features for specific design issues when building courses.

• Assists with the management and ongoing improvement of the learning management system, including developing and maintaining course shells.

• Manages the quarterly process of creating shells, copying courses, and assigning instructors in the LMS.

• Provides business-to-business support for non-academic use of the LMS system.

• Provides consultation to academic leaders and staff on the strategic, tactical, and operational issues associated with developing curriculum and instructional technology within Sullivan University.

• Manages using the LMS by tracking timelines and progress and monitoring courses taught for activity and content.

• Participates in preparing and delivering the annual Instructional Design and Support services assessment of continuous improvement activities to the University's Planning and Evaluation Coordinating Council (PECC).

• Provides reports as requested.

• Performs other duties as assigned.

Requirements of the position include:

• Bachelor's degree in a related field

• Three years of related experience

• An equivalent combination of education and work experience is considered

• Proficient knowledge of the LMS system utilized by the institution, including the ability to make edits and correct errors within courses

• Proficient knowledge of Microsoft Office products

• Ability to learn and adapt to new software quickly

• Ability to maintain concentration and attention to detail while working for extended periods

• Ability to work a flexible schedule, including evenings and weekends, as needed to serve the students, faculty, and staff of the institution promptly

• Must possess excellent customer service, communication, organizational and interpersonal skills

• Must be able to coordinate multiple responsibilities efficiently while meeting required deadlines

• Must be able to sit for extended periods

• Must hear and speak well enough to communicate with students, parents, faculty, and staff face-to-face, virtually, and via telephone

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

The Sullivan University System is an Equal Opportunity Employer.