Instructional Designer / Sr. Instructional Designer designs and develops training materials for both instructor-led and online courses. Additionally, this person manages medium-large, complex training projects that impact multiple work groups.
Job Responsibilities include:
Manage medium-large, complex training projects aligned with business and project team needs. This includes creating and managing to the project plan, creating status reports, identifying/resolving issues and risks.
Assess training needs for work groups impacted by major changes (products, processes and systems) or the development of a new curriculum for a targeted work group. Build partnerships with project teams, subject matter experts and business owners to define and propose training/performance solutions.
Use solid instructional design principles to design and develop effective training/performance solutions for targeted work groups within established timeframes and department standards. Training solutions may include one or more of the following types of training materials: instructor-led in classroom; instructor-led in virtual classroom; online, self-study; recorded webinars; online how-to guides; and quick reference guides.
Facilitate training project meetings and focus groups to assess needs and gather information for training content; conduct train-the-trainer sessions to prepare trainers to facilitate training sessions using the materials developed.
Contribute to the training department's collective knowledge and skills in performance development and instructional design through professional memberships, webinars, conferences, independent research, and other self-development activities.
Highly motivated, energetic and engaging
Strong analytical and problem-solving skills with the ability to rapidly adjust to project changes
Willingness to accept and provide constructive feedback
Instructional design skills applied to training materials, facilitated courses and online learning
Knowledge of Adult Learning Principles applied to training materials, classroom activities and online learning
Excellent verbal, written and interpersonal skills
Willingness to take ownership for assigned tasks with attention to detail
Project management skills and experience
Training needs assessment and training evaluation skills
Ability to simplify/present complex ideas or processes for clearer understanding
Ability to manage multiple priorities
Ability to conduct productive meetings to resolve issues and gain agreements as well as facilitate train-the-trainer sessions
Advanced PC skills using Microsoft Word, PowerPoint and Excel
Experience with online development tools such as Camtasia and Captivate
Ability to travel occasionally as needed
Ability to work flexible work hours.
Willingness to comply with all Windstream policies and procedures
Experience in project management, writing business processes and/or creating training material
Experience in developing online courses
Experience in delivering training
Strong knowledge of telecommunications voice and data
Skilled in meeting facilitation to resolve issues and gain agreements
Experience with online development tools such as Camtasia and Captivate, Adobe InDesign and Articulate.
College degree and 3-5 years professional level experience with 1 year supervisory experience for supervisory roles; or 7 years professional level related experience; or an equivalent combination of education and professional level related experience required.
College degree and 4-6 years professional level experience with 1-3 years supervisory experience for supervisory roles; or 8 years professional level related experience; or an equivalent combination of education and professional level related experience required.