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Instructional Designer / Senior Instructional Designer

Expired Job

Windstream Communications Rochester , NY 14618

Posted 4 months ago

Instructional Designer / Sr. Instructional Designer designs and develops training materials for both instructor-led and online courses. Additionally, this person manages medium-large, complex training projects that impact multiple work groups.

Job Responsibilities include:

  • Project Management

Manage medium-large, complex training projects aligned with business and project team needs. This includes creating and managing to the project plan, creating status reports, identifying/resolving issues and risks.

  • Needs Analysis

Assess training needs for work groups impacted by major changes (products, processes and systems) or the development of a new curriculum for a targeted work group. Build partnerships with project teams, subject matter experts and business owners to define and propose training/performance solutions.

  • Instructional Design & Development

Use solid instructional design principles to design and develop effective training/performance solutions for targeted work groups within established timeframes and department standards. Training solutions may include one or more of the following types of training materials: instructor-led in classroom; instructor-led in virtual classroom; online, self-study; recorded webinars; online how-to guides; and quick reference guides.

  • Train the Trainers; Meeting Facilitation

Facilitate training project meetings and focus groups to assess needs and gather information for training content; conduct train-the-trainer sessions to prepare trainers to facilitate training sessions using the materials developed.

  • Professional Development

Contribute to the training department's collective knowledge and skills in performance development and instructional design through professional memberships, webinars, conferences, independent research, and other self-development activities.

Desired Requirements:

  • Highly motivated, energetic and engaging

  • Strong analytical and problem-solving skills with the ability to rapidly adjust to project changes

  • Willingness to accept and provide constructive feedback

  • Instructional design skills applied to training materials, facilitated courses and online learning

  • Knowledge of Adult Learning Principles applied to training materials, classroom activities and online learning

  • Excellent verbal, written and interpersonal skills

  • Willingness to take ownership for assigned tasks with attention to detail

  • Project management skills and experience

  • Training needs assessment and training evaluation skills

  • Ability to simplify/present complex ideas or processes for clearer understanding

  • Ability to manage multiple priorities

  • Ability to conduct productive meetings to resolve issues and gain agreements as well as facilitate train-the-trainer sessions

  • Advanced PC skills using Microsoft Word, PowerPoint and Excel

  • Experience with online development tools such as Camtasia and Captivate

  • Ability to travel occasionally as needed

  • Ability to work flexible work hours.

  • Willingness to comply with all Windstream policies and procedures

Desired Qualifications:

  • Experience in project management, writing business processes and/or creating training material

  • Experience in developing online courses

  • Experience in delivering training

  • Strong knowledge of telecommunications voice and data

  • Skilled in meeting facilitation to resolve issues and gain agreements

  • Experience with online development tools such as Camtasia and Captivate, Adobe InDesign and Articulate.

Instructional Designer

Minimum Requirements:

College degree and 3-5 years professional level experience with 1 year supervisory experience for supervisory roles; or 7 years professional level related experience; or an equivalent combination of education and professional level related experience required.


Senior Instructional Designer

Minimum Requirements:

College degree and 4-6 years professional level experience with 1-3 years supervisory experience for supervisory roles; or 8 years professional level related experience; or an equivalent combination of education and professional level related experience required.


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Instructional Designer / Senior Instructional Designer

Expired Job

Windstream Communications