ProQuest Who we are
The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.
Ex Libris Group, a ProQuest Company, is a leading provider of library automation solutions to university, college, and research libraries worldwide. We offer the only comprehensive product suite for the discovery, management and distribution of all materialsprint, electronic and digital.
What will I be doing?
The Instructional Designer serves as a training consultant and leverages their library experience to produce educational materials for a global customer base using a variety of different formats in order to educate customers how to best utilize Ex Libris products, drive product implementation and adoption, enhance learning outcomes and enable customers to realize greater workflow efficiencies.
In this position you will also
Develop online instructional curriculum by working closely with subject experts and key stakeholders to define core learning objectives for specific target audiences.
Design effective and engaging e-learning content that enhances comprehension and knowledge retention by utilizing instructional design best practices.
Interact and engage with subject matter experts and local managers to identify knowledge gaps and develop appropriate content for product education resources.
Prepare, facilitate and deliver library consulting and training for customers in the use of Ex Libris products online using real-time collaborative software (e.g. WebEx) and at our annual North American conference,
Communicate timely, post-training responses to customer concerns and questions, and escalates issues to technical support as required.
Qualified candidates must have
BA degree or MLS or MLIS from an American Library Association (or non-US equivalent) accredited school, or at least 3 years of working experience providing online training and customer support in a similar information services organization.
Experience in instructional or curriculum design, teaching educating and/or training others, especially in a technical context with adult learners.
Ability to deal with ambiguity and adapt to a rapidly changing, growing organization.
Self-starting, self-motivated team player able to work independently.
Excellent interpersonal, communication - spoken, writing, listening.
Strong commitment to serving our customers with exceptional patience and tact.
Excellent understanding of the English Language - oral and written.
Ability to travel to client sites for training and consulting as required.
It would be great if you also had...
Experience with Storyline, Rise and/or WalkMe.
Experience working with Learning Management Systems.
Familiarity and proficiency with integrated library systems and library technical services workflows.
Other important information about this position:
This position may be based out of the Ex Libris office located in Des Plaines, IL; ProQuest office in Ann Arbor, MI or may be conducive to full or partial remote work, subject to manager approval.
Occasional travel as needed; approximately 10% or less.
This position requires weekday attendance with some scheduling flexibility available around core working hours.
Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
More to love about becoming a PQ employee!
We offer professional development opportunities with a significant focus on learning
We hold fun onsite events
Our employee population is smart and highly collaborative
We have a relaxed dress code.
All of our employees have access to ProQuest research products including e-books, genealogy and academic journals
At ProQuest, we work hard and have fun doing it. If you take pride in providing excellent customer service in a collaborative environment, please consider joining our talented team!