Instructional Designer I

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Instructional Design I, you will design and develop hands on training experiences for Property Adjusters.

Partners with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Performs analyses, designs and develops learning curriculum to improve performance of USAA employees. Assesses the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. Works under minimal supervision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.

• Organizes course content to produce curriculum that meets learning needs of the business.

• Develops and manages timelines and milestones.

• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.

• Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements

• Participates in peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.

• Applies understanding of the business, its products, and processes to reshape content for changing needs.

• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.

• Serves as a mentor to peers and team members; serves as a resource to team members on escalated issues of a routine nature.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years progressive work experience in instructional design to include training industry experience and advanced knowledge of instructional design tools and methodologies.

• Demonstrated organizational and project management skills. Ability to apply concept solutions to every project.

• Strong communication skills with demonstrated ability to communicate with all levels of management and staff.

• Experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

What sets you apart:

• Property Claims experience.

• Experience designing and developing curriculum for Property & Casualty Insurance

• Instructional Design Degree and/or Certifications.

• Experience leveraging training centers to build hands on curriculum

• Experience with Jira Project Management tool.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220.00 - $128,480.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.