Instructional Designer

How You Will Make an Impact

• Instructional Designer will develop comprehensive training plans for phone agents and digital specialists to meet contact center and corporate development expectations. This involves using various approaches such as new-agent orientation, just-in-time training, manuals, guides, and other instructional materials.

• Serve as a hands-on Subject Matter Expert (SME) regarding program expectations, understanding agents' challenges, and representing the program effectively.

• Instructional Designer will partner with various stakeholders to enhance GHW's blended learning strategies.

• Establish best practices for training design and assist in their implementation.

• Instructional Designer will lead the end-to-end process of updating training materials in response to business changes. This includes gathering information, gaining stakeholder approvals, and developing and delivering the final product.

• Design and develop training material that can be quickly updated within the program's resources.

• Instructional Designer will engage in instructional design tasks independently or collaboratively for various lines of business.

• Conduct job-task analyses, determine instructional strategies, set measurable objectives, and design logical course structures in partnership with SME's.

What We Offer

• Amazing opportunities for career progression

• Dynamic, fun, entrepreneurial and diverse culture

• Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine

• Health and wellness are a top priority - committed to self-care

• 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)

• 2 Company-Wide Breaks, Summer & Winter

• Generous Paid Time Off and Paid Holidays

• Sick Time

• Personal Time

• Employer Paid Life Insurance

• Health Savings Account (company contributes $30 bi-weekly)

• Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness

• Employee Assistance Program

• Business casual atmosphere - jeans and sneakers are okay by us

What You Bring to the Table

• 2-3 years of professional instructional design experience and training development.

• A bachelor's degree in training, Instructional Design, Education, is a plus.

• Proficient in Articulate 360, Captivate, Adobe Creative Cloud (InDesign, Photoshop, Illustrator Premiere Pro), and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Project Management experience a plus.

• Proven initiative, positive attitude, team-oriented, and self-motivated. Highly enthusiastic and proficient in time management, organization, planning and prioritization.

• Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands.

• Operate in a professional office environment.

• Constantly use work related equipment.

EOE, DFWP

#LI-Hybrid