Instructional Design Education Training Specialist I

Cleveland Clinic Beachwood , OH 44122

Posted 1 week ago

Job Summary:

Delivers select training to caregivers and creates and maintains a positive and professional learning environment. Sets the standards and expectations through example in his/her conduct, work ethic, integrity and character and is able to motivate trainees through effective training methodologies in large group, small group and individual classroom dynamics.

Job Responsibilities:

  • Delivers select training to caregivers.

  • Creates and maintains a positive and professional learning environment.

  • Sets the standards and expectations through example in his/her conduct, work ethic, integrity and character.

  • Able to motivate trainees through effective training methodologies in large group, small group and individual classroom dynamics.

  • Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.

  • Monitors, measures and communicates effectiveness of training programs.

  • Documents training outcomes and reports issues.

  • Assesses trainees' abilities, skills and learning outcomes.

  • Analyzes post training survey data in order to improve training effectiveness.

  • Conducts end-user Epic training in support of enterprise initiatives.

  • Provides post-training support to expedite learning transfer to work site.

  • Conducts post-training monitoring to ensure learning transfer has occurred.

  • Provides on-site go-live support.

  • Provides on-site training to fit clients' needs.

  • Modifies training to meet clients' needs.

  • Administers competency and performance based assessments.

  • Addresses the Epic User Hotline and HEAT tickets, provides and tracks resolution.

  • Provides training on, and according to, Standard Operating Procedures and JCAHO standards.

  • Maintains compliance and HIPAA standards.

  • Conducts train-the-trainer.

  • Other duties as assigned.


  • Associate's Degree in Education, Health Service Administration or related field required.

  • Two years of training experience may offset the degree requirement.


  • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

  • Strong organizational, verbal and written communication, and problem-solving skills required. Requires ability to speak effectively in front of large audiences.

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

  • Requires ability to handle stress, difficult situations and a fast paced environment.

  • Must be flexible, adaptable and able to handle change.

  • Ability to work a flexible schedule including weekends and evenings to accommodate customer needs.

  • Ability to travel to various Cleveland Clinic facilities and locations within Ohio, Nevada, Florida and other locations as applicable.

  • Requires time management and teamwork skills.

  • Knowledge of Microsoft products: Excel, PowerPoint and Word applications preferred.

  • Good computer aptitude required.

Work Experience:

  • A minimum of one year of training/teaching experienced required.

  • One year health care and/or health insurance experience preferred.

  • Previous experience working with adult learners preferred.

Preferred Qualifications:

  • Educational design experience

  • Instructional design experience

  • Instructional technology experience

  • Technical writing experience

Physical Requirements:

  • Requires ability to stand 80% of the time.

  • Requires frequent data entry, sitting, standing and walking.

  • Must have normal or corrected vision, hearing and speech.

  • Must be able to sit for extended period of time.

  • Must be able to lift, pull and transport training materials up to 25 pounds.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment.

Keywords: Education, Teaching, Elearning, Instructional Design

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Inbound Calls Paid Training Provided 42K50K Benefits

Securedata, Inc.

Posted 2 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 <p> is a leader in hardware encryption storage and data security services.<br><br></p><p><strong>The Job:</strong></p><p><br></p><p> is a leader in hardware encryption storage and data security services. We are looking for dynamic, professional, team-oriented, self-motivated individuals with good communication skills and a positive attitude.</p><p><br></p><p><strong>Responsibilities:<br><br></strong></p> <ul> <li>Dealing directly with customers either by telephone or electronically</li> <li>Responding promptly to customer inquiries and requests</li> <li>Handling and resolving customer issues</li> <li>Obtaining and evaluating all relevant information to handle service inquiries</li> <li>Providing pricing and processing information</li> <li>Setting up new customer requests</li> <li>Communicating and coordinating with internal departments</li> <li>Following up on customer requests with a short (1-3 calls) call/email cyclesl</li> </ul><p><strong>Requirements</strong></p><ul> <li>High school diploma, general education degree or equivalent</li> <li>2 years of IT related experience</li> <li>Must be self-motivated and require minimal supervision, must be extremely organized</li> <li>Providing excellent customer service</li> <li>Solid computer, grammar and multi-tasking skills</li> <li>Must be able to pass a background check</li> </ul><p><strong>Benefits</strong></p><ul> <li>PAID training</li> <li>Competitive Salary</li> <li>Paid Time Off + all major U.S. holidays.</li> <li>Catered Lunch</li> <li>A bright and spacious office, conveniently located in Cleveland<br><br><br> </li> </ul><p>We believe in creating a challenging yet fun work environment where employees feel like family. If you are a professional that wants to be rewarded well for your work, let us know by applying today.<br><br></p><p>Learn more about the company:<br><a href="" rel="nofollow noreferrer noopener" class="external"></a><br></p> Securedata, Inc. Beachwood OH

Instructional Design Education Training Specialist I

Cleveland Clinic