Instructional Design Analyst- Community Connect

Your job is more than a job

The Instructional Design Analyst works under supervision of the Training & Optimization Director as a part of the Information Technology Team to support software implementations, new functionality rollouts, and employee and provider training. Primary responsibility is to analyze user requirements, develop training plans for EPIC and any other clinical/ancillary application needed, complete environment build/prep, support go live processes, and support help desk as needed. Ensures that end-users have the required tools, knowledge, and skills to perform their jobs and provide the highest quality patient care. Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.

Your Everyday

GENERAL DUTIES

General Functions:

• Demonstrates ability to represent Information Technology in a respectful and professional manner.

• Completes assigned tasks per defined project scope, timelines, and budgets.

• Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training.

• Demonstrates creativity and passion to continuously learn.

• Follows department standards and procedures.

• Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.

• Alerts senior staff members of any outages, problems, or delays.

• Maintains knowledge of health care, technology, and industry trends.

• Maintains appropriate certifications; obtains proficiencies in other applications/systems as warranted.

• Verbal and written communications are clear, concise and accurate.

• Promotes and advances a learning culture within the organization.

Analysis:

• Collects data regarding current environment and document workflow and system access.

• Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance. Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training.

• Understands functionality and relationships between supported applications.

• Works with application teams to determine training needs for staff and providers including new functionality.

• Prepares all traning tools to include documentation.

• Works with analysts to review workflows and makes recommendations based on system capabilities.

• Reviews and tests changes in newly released software to ensure integrity.

• Ensures that all updates and changes to applications are incorporated into training.

Duties:

• Reviews and tests changes in newly released software to ensure integrity.

• Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level.

• Carries out routine duties independently and discusses or seeks approval on complex matters.

• Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval. Leads demonstrations and discussions with key stakeholders to better optimize the training experience.

• Performs system build. Assists in building master files as assigned. Monitors release notes for pertinent build and testing for the system.

• Keeps documents and change logs updated, especially changes to MST.

Creates communications and training materials for adoption and implementation by the department:

• Ultimately responsible for accuracy and quality of all training materials created for instruction and communication.

• Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter.

• Creates and maintains a robust curriculum portfolio.

• Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system.

• Maintains and updates training documentation as required.

• Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training.

Collaboration and education:

• Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR.

• Provides specialized training to end users when outside of the normal scheduled training and off hours as required.

• Supports optimization efforts of staff and departments. Supports user departments during go live and for a period following go live.

• Assigned to Optimization Project Teams to actively contribute and participate in planning, development, and implementation/rollout phases.

• Attends Health IT conferences as requested/assigned.

Other duties:

• Collaborates with IT Training Manager on delegation of assignments to Learning and Development Specialists.

• Participates as needed in various employee committees to discuss workflow, system needs and changes.

• Serves as a backup to related positions as needed.

• Participates in on call rotation for application support.

• Supports Help Desk as needed.

• Performs related duties as assigned.

The Must-Haves

Minimum:

GENERAL DUTIES

General Functions:

• Demonstrates ability to represent Information Technology in a respectful and professional manner.

• Completes assigned tasks per defined project scope, timelines, and budgets.

• Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training.

• Demonstrates creativity and passion to continuously learn.

• Follows department standards and procedures.

• Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.

• Alerts senior staff members of any outages, problems, or delays.

• Maintains knowledge of health care, technology, and industry trends.

• Maintains appropriate certifications; obtains proficiencies in other applications/systems as warranted.

• Verbal and written communications are clear, concise and accurate.

• Promotes and advances a learning culture within the organization.

Analysis:

• Collects data regarding current environment and document workflow and system access.

• Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance. Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training.

• Understands functionality and relationships between supported applications.

• Works with application teams to determine training needs for staff and providers including new functionality.

• Prepares all traning tools to include documentation.

• Works with analysts to review workflows and makes recommendations based on system capabilities.

• Reviews and tests changes in newly released software to ensure integrity.

• Ensures that all updates and changes to applications are incorporated into training.

Duties:

• Reviews and tests changes in newly released software to ensure integrity.

• Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level.

• Carries out routine duties independently and discusses or seeks approval on complex matters.

• Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval. Leads demonstrations and discussions with key stakeholders to better optimize the training experience.

• Performs system build. Assists in building master files as assigned. Monitors release notes for pertinent build and testing for the system.

• Keeps documents and change logs updated, especially changes to MST.

Creates communications and training materials for adoption and implementation by the department:

• Ultimately responsible for accuracy and quality of all training materials created for instruction and communication.

• Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter.

• Creates and maintains a robust curriculum portfolio.

• Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system.

• Maintains and updates training documentation as required.

• Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training.

Collaboration and education:

• Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR.

• Provides specialized training to end users when outside of the normal scheduled training and off hours as required.

• Supports optimization efforts of staff and departments. Supports user departments during go live and for a period following go live.

• Assigned to Optimization Project Teams to actively contribute and participate in planning, development, and implementation/rollout phases.

• Attends Health IT conferences as requested/assigned.

Other duties:

• Collaborates with IT Training Manager on delegation of assignments to Learning and Development Specialists.

• Participates as needed in various employee committees to discuss workflow, system needs and changes.

• Serves as a backup to related positions as needed.

• Participates in on call rotation for application support.

• Supports Help Desk as needed.

• Performs related duties as assigned.

EXPERIENCE QUALIFICATIONS

• 5 years With High School Diploma, technical proficiency required including appropriate pre-employment screening OR

• 3 years With Associate's Degree, technical proficiency required including appropriate pre-employment screening OR

• 1 year With Bachelor's Degree, technical proficiency required including appropriate pre-employment screening

• Preferred: Prior experience in relevant health care, teaching, or training/adult learning field, especially training EPIC. Excellent communication and facilitation skills. Prior implementation experience a plus.

EDUCATION QUALIFICATIONS

• Required: High School Diploma (5 years of relevant experience in Lieu of Bachelors)

• Required: Associate's Degree (3 years of relevant experience in Lieu of Bachelors)

• Preferred: Bachelor's Degree

• Preferred: Masters Degree

SKILLS AND ABILITIES

• Minimum required: working knowledge of healthcare and systems.

• Ability to conceptualize and analyze issues.

• Ability to manage time well.

• Ability to maintain assigned programs and systems.

• Ability to communicate effectively orally and in writing.

• Required to complete certification as assigned within 6 weeks of last training class.

• Preferred: curriculum development, MST environment build and maintenance a plus.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.

• Give people a reason to smile.

• Put a little love in your work.

• Be honest and real, but with compassion.

• Bring some lagniappe into everything you do.

• Forget one-size-fits-all, think one-of-a-kind care.

• See opportunities, not problems - it's all about perspective.

• Cheerlead ideas, differences, and each other.

• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

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