Instruction Support Technician

ANNOUNCEMENT

Southwestern Illinois College is accepting applications for the full-time, SWIC Educational Employees position of Instruction Support Technician.

POSITION DESCRIPTION

In accordance with the Mission and Values of Southwestern Illinois College, this skilled technical position is responsible for the maintenance of instructional computer labs, smart classrooms and student laptops at the Belleville campus, Scott AFB, PSOP, East St Louis, West Main and other SWIC locations. Work involves installing, maintaining, and troubleshooting all hardware, software and networks in the computer labs and smart classrooms including performing service calls, installing, configuring, maintaining and troubleshooting all hardware, peripherals and software.

Work also involves implementing district-wide technical standards and providing technical support and training for students, faculty and staff. Following instructional support guidelines, work directly and independently with administrators, faculty and staff to maintain a stable classroom and lab network environment district-wide. Individual must perform highly technical duties with considerable independence including workload management during prime evening and Saturday classes.

Work schedule will be Monday through Friday from 7:30 a.m. to 3:30 p.m. with modification to cover Saturday events when necessary. Duties will involve close interaction district-wide with the Instructional Technology Manager, Director of IT Equipment and Licensing, the Instructional Services Coordinator, Instructional staff including administrators, deans and faculty, technicians at SWGCC and Red Bud campuses, Network Services and Help Desk Technicians. Instructions and directions are received from the Instructional Services Coordinator.

QUALIFICATIONS

1.Associates Degree in related field plus 3 years of related full-time work experience is required.

2.Minimum of three (3) years experience supporting PCs, (hardware, software and network), and peripherals is required.

3.Thorough working knowledge of major computer software including Windows 10, Microsoft Office and Outlook, Microsoft Networking and Internet browsers is required.

4.Understanding of functional concepts involved in remote desktop support is required.

5.Understanding of functional concepts involved in PC and Macintosh hard drive imaging is required.

6.Thorough understanding of desktop security principles and practices is required.

7.Ability to maintain effective working relationships with students, faculty and staff.

8.Ability to perform quick turnaround solutions to minimize impact to instruction.

9.Experience in supporting Apple Macintosh OS X is preferred.

10. Interpersonal skills are necessary. Must enjoy helping people of all ages and have the responsibility and self-discipline to work with limited supervision.

SALARY

$37,800 annually

BENEFITS AND PERKS

Benefit availability and eligibility may vary from the summary listed below. Please visit www.swic.edu for more information.

• Eligibility for comprehensive medical, dental, vision, life, and disability insurance plans beginning date of hire

• Retirement savings plan through State Universities Retirement System of Illinois and voluntary 403(b) and 457(b) savings plan

• Eligibility for paid leave including holidays, sick, and vacation

• Educational incentives including Reduced Tuition at Southwestern Illinois College and Tuition Reimbursement

• Employee Assistance Program, employee discounts, gym access, additional voluntary benefits and more!

WORK LOCATION

Belleville Campus with district-wide responsibilities.

APPLICATION DEADLINE

This position will remain open until filled. Review of applications will begin on April 24, 2024.

APPLICATION PROCEDURE

Required application materials, such as resume, cover letter and references, should be attached to your application. Other required application materials i.e., transcripts, etc., should be attached after your application has been submitted. Go to your My Job Applications page from the careers home page of your account.

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