Instant Ticket & Consumables Distribution Program Manager

Department Of Administrative Services, State Of Ohio Columbus , OH 43216

Posted 6 months ago

LOCATION OF POSITION: 6681 Cochran Road, Solon, OH 44139

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 40 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back and having fun while doing it. Our mission is to offer entertaining games that maximize profits for K-12 public education. Our vision is to create fun and innovative gaming experiences.

We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Click here to visit our website and learn more about our agency and the products we offer. Check us out on Facebook, Twitter, Instagram, YouTube and WordPress!

If you are ready to play

Come join us!

Who we need:

  • A team player who is detail oriented and customer service focused

  • An individual with great communication skills

  • An individual who can prioritize responsibilities

  • A person comfortable with working in a different facility than his/her supervisor

What you'll do:

  • Manage the distribution of instant tickets and consumables to Ohio Lottery retailers

  • Communicate with Ohio Lottery retailers on a daily basis

  • Resolve instant ticket issues for retailers

  • Use various computer applications and reports to manage the instant ticket and consumables distribution program

  • Work on-site at the vendor's warehouse facility

What's in it for you:

The State of Ohio offers an excellent benefits package and work/life balance:

Medical Coverage

  • Quality, affordable and competitive medical benefits are offered through the Ohio Med PPO plan.

  • To view complete medical coverage information, click here

  • Prescription coverage and a wellness program offering financial incentives are also offered with medical coverage.

Free Dental, Vision and Basic Life Insurance

Dental, vision and basic life insurance are offered at no cost after one year of continuous service.

Time Away From Work and Work/Life Balance

  • Paid Time Off-Vacation leave, personal leave and sick leave accruals

  • 10 paid holidays per year

  • Childbirth/Adoption Leave

  • 40-hour work week (any approved overtime worked is paid at 1.5 times the hourly pay rate)


Pay increases are granted pursuant to the Ohio Revised Code and Ohio Administrative Code.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of his/her salary towards his/her retirement. The employer contributes an amount equal to 14% of the employee's salary. OPERS website

Ohio Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Ohio Deferred Compensation website

Other Benefits

Other Benefits include: Access to learning and professional development funds, flexible spending accounts for eligible healthcare and childcare expenses, supplemental life insurance, access to the Credit Union of Ohio and more.

Job Duties From Official Position Description on File:


Provides program direction for instant ticket & consumables distribution program by relieving supervisor of non-routine administrative duties & formulates & implements instant ticket & consumables distribution program policy: Manages distribution & returns of instant tickets & consumables (e.g., ticket stock, play slips, bet cards, supplies, etc.); serves as liaison between Ohio Lottery Commission (i.e., OLC) & Scientific Games International, Inc (i.e., SGI); formulates & implements instant ticket & consumables distribution policies & procedures; represents supervisor at meetings with SGI; independently answers instant ticket & consumables distribution correspondence; resolves instant ticket issues for OLC retailers on daily basis (e.g., tracks missing ticket orders, issues ticket overage resolutions, etc.); researches & responds to inquiries & complaints regarding instant ticket & consumables distribution; on daily basis, generates internal & parcel delivery service comparison report to compare manifests to parcel delivery service upload files & identifies discrepancies; analyzes daily parcel delivery service reports for delivery exceptions; monitors parcel delivery service shipments & verifications; identifies lost & late shipments, researches & analyzes same & notifies Office of Security for appropriate course of action; formulates & implements guidelines & timeframes for initial instant game allocations to retailers, game closing procedures, game purges & inventory destruction; researches & analyzes instant ticket & consumables distribution program policies & procedures; provides technical advice on instant ticket & consumables distribution to aid Deputy Director in decision making; develops instant ticket & consumables distribution project proposals & program plans.

Manages instant ticket & consumables distribution information in computer systems & software applications: Monitors pending retailer profiles in system for status changes; activates retailers in system for initial ticket orders & adds to weekly call schedule by SGI; uploads instant ticket roll stock files from vendor into system for distribution to retailers; runs new game allocation files to create new game allocation orders for shipment to retailers; utilizes various system reports to manage instant ticket & consumables distribution program & to research & analyze components of instant ticket & consumables distribution program; communicates computer system & software application problems to Office of Information Technology; develops process improvements to enhance system functionality.

Serves as liaison between OLC & gaming system vendor at Scientific Games Enhanced Partnership (i.e., SGEP) warehouse & performs other duties: Maintains daily on-site presence at SGEP warehouse; addresses operational issues & needs; ensures vendor contract compliance & completes quarterly review of vendor performance; researches & analyzes exception reports to identify errors in scanning, picking or packing & makes corrections as needed; holds inventory review meetings; conducts instant ticket audit at warehouse to ensure accuracy & rectifies issues; researches & analyzes policies & procedures for lost, stolen, damaged or destroyed inventory & formulates & implements new policies & procedures for same as needed; monitors consumables & re-orders as needed; coordinates movement & activation of promotional tickets; writes reports; performs other duties & works on special projects as directed.

Completion of undergraduate core program in business administration, management science or public administration; 12 months training or 12 months experience in supervisory, administrative &/or managerial position which involved limited research & public contact.

OR: Completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months training or 12 months experience in supervisory, administrative, managerial &/or staff position which involved limited research & public contact.

OR: 36 months training or 36 months experience in business administration, management science or public administration.

OR: Equivalent of Minimum Class Qualifications For Employment noted above.

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Instant Ticket & Consumables Distribution Program Manager

Department Of Administrative Services, State Of Ohio