Instant Return Rep (Dtg.Instant Return Rep..Operations.Nonex)

Dollar Thrifty Automotive Group, Inc. Houston , TX 77020

Posted 3 days ago

General Responsibilities

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures

  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

  • Provide the customer with an invoice and a full explanation of their charges

  • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

  • Check fuel level and mileage and clearly explain final charges to the customer

  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • To carry out any other duties requested by the managers/Team Leaders.

  • Keep work area organized and free of clutter

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Basic Qualifications:

Passion for customer service and attention to detail Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Proven strong sales and closing skills and the ability to friendly, engaging manner

Basic computer proficiency

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Stand for long periods of time

  • Lift up to 45 pounds

EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Care Rep (DtgCustomer Care RepOperationsNonex)

Dollar Thrifty Automotive Group, Inc.

Posted 3 days ago

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 General Responsibilities The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers. Dollar Thrifty at the [Insert Airport Location Here] has an exciting opportunity for a Customer Care Representative. As a CCR with Dollar Thrifty, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Dollar Thrifty brand. Responsibilities * Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Dollar Thrifty's policies and procedures. * Welcome each customer with a smile. * Proudly represent Dollar Thrifty with your professional appearance, language and behavior. * Focus on providing a clean and safe vehicle, to every customer, every time. * Take ownership of each customer's service experience by immediately owning and resolving issues. * Be proud of our brand and the role you play in our success. * Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. * Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. * Build brand loyalty. * Utilize company approved sales and service techniques when determining customer wants and needs. * Offer optional products to meet customer wants and needs. * Prepare all rental and return documents accurately and completely. * Qualify each customer using our company rental requirement guidelines. * Provide customers assistance with directions, maps, local area information, appropriate service information, etc. * Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. * Ensure that the return date and time on the rental agreement is accurate. * Review all charges at the time of vehicle return. * Prepare the Rental Agreement Folder with all required information. * Answer the phones to assist customers in a friendly, helpful and prompt manner. * Assist customers by effectively resolving all customer service issues. * Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Mandatory Requirements Educational Background * High School diploma or equivalent Professional Experience * A minimum of one year of sales or customer experience in a high volume or service oriented environment Skills * Passion for customer service and attention to detail - Goes the extra mile * Self-motivated to achieve and exceed targeted goals * Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. * Proficiency in English * Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply * Work in a fast paced environment with a variety of tasks. * Excellent organizational and time management skills * Demonstrate professionalism and interpersonal skills * Proven experience of working well within a team * 100% customer focus, with proven experience within a customer facing environment Additional Requirements * Work flexible shifts including weekends and holidays; and work overtime as required * Work outdoors during all weather conditions * Stand for long periods of time EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Dollar Thrifty Automotive Group, Inc. Houston TX

Instant Return Rep (Dtg.Instant Return Rep..Operations.Nonex)

Dollar Thrifty Automotive Group, Inc.