Installation Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Installation Specialist (Transaction Resource Specialist)

Grade: 8

Location: Belgrade, Serbia

Position Summary

The Transaction Resource Specialist is responsible for scheduling Transaction Services (Install Team, Break Fix team and designated installers) of specific installation activities by processing Reservations request or Resource Coordination activities and taking corrective action to mitigate the risk. The TRS receives/retrieves scheduling requests, plans, map out, secure resources and coordinates any gaps until closure, escalate any resource issues, provide potential resolutions to Senior Install Techs/field management.

Key Responsibilities:

• Scheduling rollouts and Business as Usual Requests

• Processing new requests, carry overs, reschedules, short notices and securing skilled techs

• Limiting TM/break fix involvement to Installations, De Installations, SPVs and Retrofit calls

• Processing reservation requests within the 5-day SLA or less as necessary

• Ensuring that all ES Tasks/requests have the correct and necessary information. Rejecting and communicating any discrepancies

• Escalating issues to the Implementation Coordinator and/or Project Manager and field TM/FOSM/SGM as necessary, and providing potential resolutions

• Using standard processes and tools to ensure that each customer event is scheduled on time with all the necessary information to meet the customer's expectations.

• Using approved rollout management tools, such as CAP report, QuickBase, ES Oracle application and Map Point which assist in measuring NCR's success in meeting customer expectations.

• Solving routine problems and escalating as necessary, proposing potential resolutions.

• Working with Senior Installation CE's/Managers/Team Lead with scheduling issues/gaps until a confirmed resolution has been established and communicated

• Participating in regular meetings with team members/field to review status and to jointly resolve issues.

• Establishing and maintaining communications with the project team and Field Services Management.

• Cross training on other areas/district/territories to ensure coverage.

• Running queries and generating reports as needed.

• Reducing Outside Spend as necessary

• Helping ensure that the Installation CEs are fully utilized and providing necessary feedback to management for CEs training to acquire needed skills to cover any request

• Coordinating with other TRSs/Field Management if needed, to get assistance for additional resources

• Working on extended hours during special and critical rollouts/scheduling events

• Collaborating with team members on continuous process improvement and innovation.

Basic Requirements

• Bachelor's Degree in Business or related education/experience.

• Proficient in Microsoft Office (Access, Excel, Word, Outlook, etc.)

• Customer Focused individual

• Excellent written and verbal English communications skills

• Ability to work in a fast-paced, multi-tasking environment with less supervision

• Good time management and organizational skills

• Ability to work both as part of a team and independently

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.