Installation Modality leader - Accessories
Posted 3/8/2019 11:53:34 AM
Job Function: Services
Business Segment: Healthcare Global Supply Chain
Location(s): United States; Wisconsin; Waukesha
The Installation Modality Leader (IML) will have ownership & accountability for the Accessories products, ensuring Design for Installation as well as continuous improvement to the project implementation process. The IML will work cross-functionally with the global project management teams and the product engineering teams to drive Design for Installation improvements on new and existing products, as well as supporting install cycle time reduction, and install productivity
Drive customer satisfaction and product quality improvements; address manufacturing / field issues;
Maintain overall performance ownership throughout product life cycle and support new feature development activities for IB program releases.
Drive Global execution control activities including software updates, FMI planning / coordination and CSO resolution to improve key quality / customer satisfaction metrics for RAD / R&F products in the field.
Provide follow-up and closure of Product Leader issues, customer complaints / escalations and IB quality issues
Quality Specific Goals:
1.Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2.Complete all planned Quality & Compliance training within the defined deadlines.
3.Identify and report any quality or compliance concerns and take immediate corrective action as required.
1.Bachelors or equivalent technical field experience; or equivalent (defined as High School Diploma/GED and 4 years progressive experience in a technical field or project management.)
2.3 years experience in cross-functional product development / integration, product support, or project management.
3.Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment.
4.Multitasking abilities to drive critical issues simultaneously.
5.Resourcefulness, commitment, interpersonal, communication and negotiation skills..
1.Experience in working with Installed Base team and /or service; product knowledge
2.Previous customer advocate and / or program core team leadership experience
3.Proven track record leading and supporting Variable Cost Productivity (VCP)
4.Experience preparing field teams and design centers for new NPI launches
5.Ability to ensure customer satisfaction by coordinating with NPI teams on product/siting requirements and pilot sites using a strong "Voice of the Customer", in relationship.
6.Ability to identify technical issues for improvement & drive engineering solutions to those issues.
7.Ability to facilitate and coordinate activities required for the global organization to catch an NPI program after it is launched.
8.Ability to align install design requirements with customer needs and existing customer site capabilities
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Locations: United States; Wisconsin; Waukesha
GE will only employ those who are legally authorized to work in the United States for this opening.