Installation Merchant

Lowe's Companies, Inc. Mooresville , NC 28117

Posted 2 months ago

Purpose of Role:

The National Installation Merchant is responsible for all aspects of daily business within their assigned labor categories. This position has direct responsibility for achieving the sales, margin, expense and customer quality goals for all Lowe's installation categories. This role will have buying responsibility for their assigned labor categories. The National Installation Merchant will innovatively solve for customer needs and quality of service, partner to grow the product merchant's market share, capitalize on business, labor and product promotional opportunities, improve on customer satisfaction and labor productivity. The National Installation Merchant will manage their assigned labor categories within the direction and objectives set forth by the Senior Installation Merchant. Additionally, the position is accountable to ensure competitive pricing, sufficient labor capacity to support sales demand, sufficient demand to achieve sales targets and that programs are aligned to support the Strategic Goals of the product Merchant. This includes all market channels such as in store, online, in the home, contact centers and through third parties. The National Installation Merchant may have a team of direct reports ranging from 1 to 3 associates with responsibility for making hiring decisions including hiring and terminations, performance management and coaching.

Responsibility Statements:

  • Responsible for the P&L performance of their assigned labor category and has buying responsibility.

  • Responsible to create, define and execute for their category national installation programs for all sales channels including in-store, online, contact centers and in-home.

  • Partners with Senior Installation Merchant and others to create direction and strategy for assigned labor programs that exceed customer expectations and meets Product Line Review objectives.

  • Partners with Senior Installation Merchant and others to create demand and capacity strategies that achieve both the sales, operational and customer satisfaction targets for the category.

  • Leads National provider selection, qualification, pricing and mgmt while partnering with service operations, store operations and any other affected party. Negotiates cost and sets retail pricing for the category and conducts provider line reviews.

  • Translates strategy into actionable tactics that meet or exceed objectives including sales, gross margin, and customer satisfaction rates. Identifies gaps in performance and leads efforts to improve.

  • Ensures programs meet key metrics including quality, customer, financial and operational targets.

  • Maintains an effective day to day relationship with product merchandising including Merchants, Sr Merchants, DMM and MVPs, vendors, services and store operations.

  • Creates and maintains vendor relationships, makes labor buying decisions for the category and negotiates terms with vendors to drive vendor selection, pricing and performance.

  • Makes hiring decisions including hiring and terminations. Manages performance and provides coaching to direct reports as needed.

Required Education/Experience:

  • Bachelor's Degree in Business, Finance, or other related fields of study
  • 3+ years' experience in Merchandising/Installation Services/Store Operations
  • 3+ years' experience in Installation Services execution, Product Merchandising
  • 5+ years' experience with managing national and regional supplier and manage sales typically more than $400M
  • 5+ years' experience leading a business (financial, people, operational, process, digital, technology)

Preferred Education/Experience:

  • Master's Degree, MBA, or equivalent work experience

  • 3+ years' experience in merchandising/store operations

  • Knowledge of Lowe's merchandising systems.

  • High degree of familiarity with the services retail industry, preferably the home improvement sector

About Lowe's:

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe's and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports its hometown Charlotte region and all communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

About Lowe's in the Community:

As a FORTUNE 50 home improvement company, Lowe's is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe's associates donate their time and expertise through the Lowe's Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Installation Merchant

Lowe's Companies, Inc.