Installation Manager

One Goal, One Passion

• Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion

• Growth is Everything at Window Nation.

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding, and doors in their assigned market area. The Installation Manager will ensure that both the work is completed, and the customer's satisfaction meets or exceeds company standards.

Core Role Responsibilities

• Recruits, selects, trains, and manages installers, measure, service, and warehouse technicians

• Oversees job sites to ensure quality installations are being completed

• Attends re-measurement and service appointments as needed

• Performs small services while on site as necessary

• Works with scheduling coordinators to ensure appropriate crew assignments

• Serves as customer service liaison when install-related problems arise

• Manages run rates and guild quality scores

• Performs regular unplanned job inspections

• Ensures inventory of installation materials

• Performs other duties as assigned

Basic Qualifications

• High school Diploma or GED required

• 5+ years of direct management experience in related industry

• 5+ years of issue resolution experience in the home improvement field

• Valid driver's license and driving record that meets company's insurance standards

Preferred Qualifications

• College degree or other secondary education preferred

• High proficiency-level in Microsoft Office Suite

• Expertise in CRMs; Salesforce experience a plus

• Customer-centric mindset

• Demonstrated success in deadline-driven and high-pressure environment

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.