Installation Engineer | Remote | Airstrip Technologies

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.

We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us!

AirStrip is adding an Installation Engineer to the team. The IE is responsible to perform initial installation, configuration, and testing of AirStrip software at customer sites, completing required installation and validation checklists and documentation for new installations and upgrades as required.

This role requires10-20% travel, based on client needs and will additionally work on-call hours as requested.

Responsibilities include, but are not limited to:

• Perform initial installation, configuration, and testing of AirStrip Generally Available software at customer sites. Complete required installation and validation checklists and documentation for new installations and upgrades

• Participate as project team member with Delivery Project Management Office for installations and work orders. Assist with determination of customer technical architecture and required work to enable Airstrip products to work safely and effectively in customer environment.

• Perform updates, upgrades, and patches to Airstrip software in place at customer sites.

• Update Salesforce customer server records to establish and maintain meticulous record of all installations and work performed.

• As part of the customer support organization, provide Tier 2 support to customers and partners regarding Airstrip and partner software installation and operation, as well as device validation.

• Update Salesforce case records when engaged for Tier 2 support in order to carefully document repaired state and actions performed.

• Escalate to Tier 3/Development Engineering for issues that cannot be resolved or that appear to be software related.

• Provide after hours (24/7/365) installation and support as required by needs of the business.

• Engage with Airstrip Development teams to transition new software and software versions into production, including participation in testing, training, and peer mentoring in Tiers 1 & 2.

Education & Experience:

• Bachelor's degree in a related field or professional IT certificate with 4-6 year experience in a system administration / support role

• Comp TIA A+ certification

• Comp TIA Network+, ITIL 4 Foundations, or Microsoft Technology Associate (preferred)

• 2-4 years of experience performing technical/server support experience or related Healthcare Information Technology experience, including: Interacting with healthcare IT vendors and hospital IT staff on technical issues, and experience leading, managing, or being an escalated resource for other technical staff

• 2-4 years experience working knowledge of HL7 messaging standard and HL7 interfaces, & DICOM interfaces (preferred)

Knowledge, Skills, and Abilities:

• Ability to travel up to 10-20% with some overnights, depending on client activity and project requirements. May travel to corporate offices for meetings and company events.

• Familiarity with the purpose and function of:

• Information systems present in a hospital

• Patient Monitoring systems present in a hospital

• The purpose and function of an inpatient and/or outpatient EMR

• Familiarity with and dedication to quality processes with change management principles

• Strong knowledge of/proficiency in:

• Managing Microsoft Windows Server environments

• Installing and configuring software packages,

• Use of Text Editor software (notepad++, win merge, etc.)

• Change Management methodology

• Establishing, testing, and troubleshooting network connectivity including measuring network performance

• Application support, troubleshooting, development tools and methodologies

• Familiarity with Database & SQL Management and PowerShell scripting

• Maintains complete and accurate records of installation activities and customer site specifications

• Mentors peers and associated Tier 1 staff, customer staff, and partners to maintain highest standards for Airstrip installations. Willing and able to receive and share knowledge with peers.

The salary range for San Antonio-based applicants for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.

• $65,000 - $78,000 base salary, plus bonus potential.

We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to LinkedIn Learning, we understand that our company succeeds when our employees succeed as individuals.

Additional notable US-employee benefits include:

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees

• Growth and Development opportunities

• 401(k), including a 3% company match

• Paid Holidays

• Paid Parental Leave, including a flexible return-to-work program

• Employee Assistance Program

• Discounts on popular cell phone plan providers

• Life & Disability Insurance

• And more!

AirStrip, an affiliated company of NantHealth, is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At AirStrip the health and safety of our employees and their families is our top priority. The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you.

AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.