Home Depot Reading , MA 01867
Posted 2 months ago
Position Purpose:
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
Key Responsibilities:
Direct Manager/Direct Reports:
This position reports to the District Installation Manager
This position has 0 Direct Reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background
Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Self- motivated and must have initiative to complete tasks with little or no direction
Strong communication skills, both written and verbal
Strong organizational skills and attention to detail and ability to work in a fast paced environment
Computer skills with proficiency in Microsoft Office
Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time
Home Depot