Esler Companies Oklahoma City , OK 73113
Posted 6 days ago
The Installation Coordinator will be responsible for working closely with our customers to schedule their installation. You will be
delighting our customers and providing a high touch level of customer service. An Installation Coordinator will also maintain
communication with our customers to update them on the progress of their installation, as well as manage the install go backs.
Additionally, the Installation Coordinator will work directly with our install teams to schedule current install requests.
WHAT YOU'LL BE DOING - THE ROLE
Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling
Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs
Takes both inbound and outbound scheduling calls
Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates
Provides back up and support to other members of the operations team as needed
Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied
Possibly prepares contract amendment as necessary
Works regularly in an office environment
Up to 8 hours of sitting in any given day
Type, speak, & write daily
Repetitive typing & answering phones
Other jobs duties as assigned
WHAT YOU BRING - THE PERSON
Knowledge/Skills
Excellent customer relations, empathetic & personable skills
Exceptional communication skills of listening and speaking for handling customer conflicts
Knowledgeable with tactful and diplomatic approach to tasks at hand
Must be able to organize & prioritize
Ability to adapt well and accept feedback in a changing environment
Must be comfortable in technology driven environment
Ability to work independently & with other teammates
Experience / Education
Experience working in an office environment preferred
High School Diploma or equivalent required; College Degree preferred
WHAT'S IN IT FOR YOU - THE BENEFITS
Medical Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Telehealth: 24/7 access to physicians
Prescription drug Insurance
Dental Insurance
Vision Insurance
Life Insurance / AD&D $50,000 Paid Coverage
Additional Voluntary Employee & Spousal life insurance
Short-term disability Insurance (STD)
Long-term disability Insurance (LTD)
Parental Leave
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Teammate Assistance Plan
Paid Volunteer Time
401k with 50% match up to 6% of your annual pay
Tuition Reimbursement
$18 - $22 an hour
$18 - $22 hourly base pay + monthly bonus
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Esler Companies