Installation Coordinatior

Johnson Controls, Inc. Horsham , PA 19044

Posted 6 months ago

What you will do

Handle a variety of duties and responsibilities including coordination of installations.

How you will do it

  • Coordinate schedules for installers technicians

  • Strong computer skills (Microsoft, etc)

  • Strong customer service skills

  • Ability to multitask

  • Confirm appointments by calling the customers

  • Order equipment to ensure availability for installations

  • Process job closeouts

  • Provide all paperwork for jobs from Compass and get all packets/ files ready.

  • Provide welcome call to Customer within 48 hours of job being received

  • Schedule welcome calls and pre-installation calls

  • Advise sales rep via IBT email of the start date if the date changes IBT email to rep providing update

  • Daily updates to IBT and Labor Scheduler.

  • Update IBT when job is "touched" (calls, orders, follow-up, etc)

  • Moved jobs daily into the labor scheduler.

  • Scan jobs to DM ( Compass) upon completion

  • Closeout National Account Jobs and process any jobs for cancellation

  • Communicate with National Account Coordinators regarding site Readiness, scheduling etc.

  • Contact Sales reps to get additional information as required

  • Contact Data team when confirmation number is required for non-monitored accounts

What we look for

Required

High School Degree or Equivalent

Two (2) years of customer service experience

Ability to multi-task and meet deadlines

Able to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems

Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact

Core knowledge of company applications including Compass, Admin, TIP, Master Mind, Service Power, Oracle

Intermediate to advanced computer skills with a focus in Microsoft Office

Knowledge of existing Installation Coordination processes

Experience with multi-branch or remote branch coordination

Basic technical understanding of installation work including Scope of Work, technical documents, and job requirements

Able to balance multiple, shifting priorities

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Installation & Service Team Manager

ADT Security Services, Inc

Posted 4 months ago

VIEW JOBS 6/22/2019 12:00:00 AM 2019-09-20T00:00 Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com. Position Summary: An ADT Service & Installation Team Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. * Responsible for planning, implementing and managing the activities of the Installation and Service work force for a designated district. Key liaison between District service work force and Corporate Service * Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills. * Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. * Works with General Manager to meet profitability goals * Conducts meetings on a monthly/quarterly basis. * Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising. * Assists sales force by developing low installation costs and suggesting proper and varied applications of systems. * Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service. * Ensures consistency of field installation and service activities. * Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention. * Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques. * Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results. Education: * Associate degree or equivalent related experience. Experience: * 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers * Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team. Skills: * Solid business skills. * Must be conceptually oriented with the ability to think and act strategically. * Proven management skills with the ability to train, develop, and motivate. * Strong written and verbal communication skills. * Intermediate to advanced computer skills in a Microsoft Windows. ADT LLC is an EEO Employer Want to learn more about ADT? Visit us online at www.adt.com ADT Security Services, Inc Horsham PA

Installation Coordinatior

Johnson Controls, Inc.