What you will do
Handle a variety of duties and responsibilities including coordination of installations.
How you will do it
Coordinate schedules for installers technicians
Strong computer skills (Microsoft, etc)
Strong customer service skills
Ability to multitask
Confirm appointments by calling the customers
Order equipment to ensure availability for installations
Process job closeouts
Provide all paperwork for jobs from Compass and get all packets/ files ready.
Provide welcome call to Customer within 48 hours of job being received
Schedule welcome calls and pre-installation calls
Advise sales rep via IBT email of the start date if the date changes IBT email to rep providing update
Daily updates to IBT and Labor Scheduler.
Update IBT when job is "touched" (calls, orders, follow-up, etc)
Moved jobs daily into the labor scheduler.
Scan jobs to DM ( Compass) upon completion
Closeout National Account Jobs and process any jobs for cancellation
Communicate with National Account Coordinators regarding site Readiness, scheduling etc.
Contact Sales reps to get additional information as required
Contact Data team when confirmation number is required for non-monitored accounts
What we look for
High School Degree or Equivalent
Two (2) years of customer service experience
Ability to multi-task and meet deadlines
Able to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems
Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
Core knowledge of company applications including Compass, Admin, TIP, Master Mind, Service Power, Oracle
Intermediate to advanced computer skills with a focus in Microsoft Office
Knowledge of existing Installation Coordination processes
Experience with multi-branch or remote branch coordination
Basic technical understanding of installation work including Scope of Work, technical documents, and job requirements
Able to balance multiple, shifting priorities
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Johnson Controls, Inc.