What you will do
Handle a variety of duties and responsibilities including coordination of installations.
How you will do it
Coordinate schedules for installers technicians.
Confirm appointments by calling the customers.
Order equipment to ensure availability for installations.
Process job closeouts.
Provide all paperwork for jobs from Compass and get all packets/ files ready.
Provide welcome call to Customer within 48 hours of job being received.
Schedule welcome calls and pre-installation calls.
Advise sales rep via IBT email of the start date if the date changes TIP email to rep providing update.
Daily updates to TIP and Labor Scheduler.
Update TIP when job is "touched" (calls, orders, follow-up, etc).
Moved jobs daily into the labor scheduler.
Scan jobs to DM (Compass) upon completion.
Closeout National Account Jobs and process any jobs for cancellation.
Communicate with National Account Coordinators regarding site readiness, scheduling etc.
Contact Sales reps to get additional information as required.
Contact Data team when confirmation number is required for non-monitored accounts.
Completes online orders for hardware, cable, and other miscellaneous items as required for the Sales & Service Office (SSO) for the Service and Installation departments and processes purchase orders to maintain the inventory levels in the SSO warehouse.
Ensures that the local SSO warehouse is a safe, organized, and secure facility and takes immediate corrective action necessary to regain compliance when defaults are found.
On a daily basis, uses the Perpetual Inventory functionality to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system match and investigates and resolves any discrepancies.
Pulls and issues hardware as required for installation and service jobs as required.
Replenishes truck stock for each fleet vehicle and moves material from shipping/distribution trucks into the warehouse.
Opens shipments and verifies parts ordered, unpacks, removes, and reconciles items for each department, and tracks and forwards receipt for materials purchased to Accounts.
Identifies shelf locators to be entered into the Perpetual Inventory system and stocks all warehouse shelves in accordance with established static stock and hardware guidelines.
Delivers incoming material not assigned to the warehouse to its proper destination and ensures that the inventory is properly documented into the appropriate sub-inventory.
Maintains product knowledge for items in stock and answers technical questions related to the work order, its number, and equipment needed.
Examines equipment returned from cancelled accounts to determine if the equipment should be repaired, replaced under warranty, returned to manufacturers for credit, or disposed of within Perpetual Inventory and Sarbanes-Oxley guidelines.
Maintains control logs and copies of all invoice transactions for material procurement and material handling as per federal, state, and local regulations.
Performs other duties as assigned.
What we look for
High School Degree or equivalent
Minimum 2 years related experience
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Johnson Controls, Inc.