An ADT Service & Installation Team Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.
Responsible for planning, implementing and managing the activities of the Installation and Service work force for a designated district. Key liaison between District service work force and Corporate Service
Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills. Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
Works with General Manager to meet profitability goals
Conducts meetings on a monthly/quarterly basis.
Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
Ensures consistency of field installation and service activities.
Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.
3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
Solid business skills.
Must be conceptually oriented with the ability to think and act strategically.
Proven management skills with the ability to train, develop, and motivate.
Strong written and verbal communication skills.
Intermediate to advanced computer skills in a Microsoft Windows.
ADT is an equal opportunity employer
As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.
ADT Security Services, Inc