Inspection Support Specialist

Sincerely caring about our employees and customers is what has made the Grunau Company the benchmark of excellence for over 100 years. We value commitment, respect and integrity and encourage everyone to exceed their personal and professional endeavors.

As the newest member of the Davis-Ulmer family of companies, we believe that investing and empowering our employees as leaders, that we will develop an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are seeking a highly motivated and customer focused individual to fill an open role in our Oak Creek, WI location. As a Fire Protection Inspection Support Specialist, you will support the day-to-day activities that help us accomplish our goal of servicing customers with inspection, testing, repairs and modifications of the fire sprinkler, fire alarm and fire extinguisher systems.

Responsibilities:

• Inspection Contract renewals

• Assist with scheduling inspections.

• Managing inspection forms and uploading to databases

• Take detailed customer and/or technician requests and transfer information to correct team members.

• Monitor group email boxes to ensure service requests and customer inquiries are answered.

• Support inspection team as necessary by submitting purchase order requests, issuing subcontracts, and/or ordering material.

• Validate all necessary inspection reports or customer specific invoicing requirements are met, to include initial requests for Purchase Order information for service call work.

• Answer phones, take messages, handle questions, and dispatch monthly service orders to inspection technicians.

• Mail or upload documents and invoices to customer portals.

• Daily telephone and email follow-through with customers

• Be a part of our inspection TEAM that is willing to help anyone who may be in need of assistance.

• Foster and build relationships with our team and customers.

• Learn our invoicing process for assistance with backlog if required.

Why work for Grunau Fire Protection?

• We offer competitive pay for experienced individuals.

• We are owned by the APi Group, a publicly traded, multi-billion-dollar corporation based in Minnesota. This is a benefit that provides financial support and backing, world-class training, and leadership development.

• We offer an industry leading benefits package that includes medical, dental, vision, and other benefits.

• We are an engaged organization with strong and authentic values, with clear evidence of trust and fairness, where two-way promises and commitments are understood and fulfilled.

• We hire people whose values align with ours. This is a key element of our People/Talent Development Operating Code.

• We believe if you invest in the right people, you will create long-lasting professional relationships that benefit everyone.

Education and/or Experience

• High School Diploma/GED with associate degree preferred.

• Previous related experience or equivalent combination of education and experience is a plus.

Specific Requirements:

• Constantly operates a computer and other office productivity machinery (copier/printer, etc.)

• Must be able to remain in a stationary position 50% or more of the time.

• Open cube office work environment, noise level - quiet to moderate

Qualifications/Skills:

• Good oral, written, telephone and customer service skills.

• Good time management, organizational and interpersonal skills

• Ability to assist both internal and external customers.

• Ability to define problems, collect data, establish facts and draw valid conclusion.

• Ability to read, analyze, and interpret general business procedures and regulations.

• Moderate to advanced computer skills

• Experience in invoicing beneficial

• General knowledge of office practices/procedures and office equipment

Davis-Ulmer and our family of companies offer a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

Equal Opportunity Employer, including disabled and veterans.