What you will do
Primary responsibilities include scheduling all fire alarm and firesprinkler inspections, extracting inspection reports as needed, working onholds for fire alarm and fire sprinkler inspections only, request rentalequipment PO's required for inspections, schedule and track BAMA inspections,schedule and track Brookdale inspections, work BNI report and reassign work tomanage customer expectations. Other duties and/or special projects as requestedby ASSM.
How you will do it
Schedulingand optimization of area fire alarm and fire sprinkler inspections.
Schedulingand optimization of all area inspections.
Input/Correctestimated hours to complete inspections during the scheduling process
Assigntask in ACE for all scheduling
Utilizeplanning board / Gantt
Pullinspection reports as requested
Scheduleand track BAMA, past due and Brookdale inspections
Reviewand work BNI report weekly
Reviewand clear on hold report for inspections
Demonstratethe ability to prioritize scheduling backorders in addition to resolvingcustomer issues.
Reassignwork as needed to manage customer's expectations making judgments based oncurrent workloads and priorities.
Distributionof auto-gen inspections to field inspectors
Rentalequipment procurement if required
Procuringoutside resources if required
Performother duties as directed by ASSM
What we look for
High school diploma or equivalent.
2 years dispatching and/or customer serviceexperience preferred
Computer literacy with working knowledge ofWindows based computer applications
Strong oral and written communication skills.
Ability to handle a high volume of customercalls.
Johnson Controls is an equal employment opportunity andaffirmative action employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, age, protected veteran status, status as a qualifiedindividual with a disability, or any other characteristic protected by law. Formore information, please view EEO is the Law. Ifyou are an individual with a disability and you require an accommodation duringthe application process, please visit www.johnsoncontrols.com/tomorrowneedsyou
Johnson Controls, Inc.