Inspection Call Center Rep

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Inspection Call Center Representative

Location: Carmel, IN

Workplace Type: Hybrid

Job Summary

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Inspection Call Center Representative

Inspection Services Group, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90-day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.

What You Will Do As A Inspection Call Center Representative

The Inspection Call Center Representative Handles a large volume of in-bound and out-bound on a multi-line platform with scheduling as the primary function. The person in this position will be committed to consulting with inspectors, buyers, sellers, agents, and other real estate parties to resolve problems and provide ongoing support.

• Commitment to understanding ISG policies, procedures, products, and services.

• Handle a large volume of in-bound and out-bound on a multi-line platform.

• Answer customers' questions about products, pricing availability, and additional ancillary services.

• Recommend products to customers based on their home purchase needs.

• Consult with inspectors, buyers, sellers, their agents, and other real estate parties to resolve problems and provide ongoing support.

• Refer customers to appropriate personnel.

• Execute sales and take credit card payments.

• Plan, coordinate, and schedule inspections through scheduling software.

• Maintaining and updating scheduling software, calendars, and agendas.

• Provide efficient and accurate communication to clientele through proprietary software.

• Provide Excellent Customer Service in a timely manner answering 75 + calls per day.

• Recommend and up-sell the products and services through warranty guarantees as needed.

The application window for this position is anticipated to close in 2 weeks (10 business days) from March 21st, 2024. Please know this may change based on business and interviewing needs.

What You Will Bring As A Inspection Call Center Representative

• Requires a high school diploma or an equivalent combination of education and experience.

• Reliable Transportation

• A passion for helping others.

• Excellent written and verbal communication skills, including effective listening skills.

• Aptitude to learn and understand technical terminology.

• Data entry experience preferred.

• Must be able to work in a fast-paced team and goal-oriented environment.

• Ability to understand and follow multiple complex processes, stay organized, and focused on details.

• Calendar and scheduling experience preferred.

• Strong problem-solving capability.

• Call center and customer service preferred.

What You Will Get As A Porch Group Team Member

Pay Range*: $16.97 - $22.60 Hourly

• Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.

• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.

• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.

• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.

• Both traditional and Roth 401(k) plans are available with a discretionary employer match.

• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.

• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.

• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.

• Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs.

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What's next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.