Allied Air Enterprises (A Lennox International company) Individually, our brands are strong. But united, they are a powerful force.
Allied Air Enterprises brings together the collective strengths of six comfort brands Armstrong Air, AirEase, Concord, Ducane, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations.
Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Duties include, but are not limited to:
Provide troubleshooting and installation assistance of HVAC/R equipment.
Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers and other personnel.
Guide callers to the appropriate field personnel if first-hand attention is required.
Document call information into the call-tracking database in the event additional follow-up is required.
Identify and help implement process improvements.
High school diploma or equivalent experience required. At least 2 years related technical consulting experience.
Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.Strong knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills.
Strong customer service skills.
Strong analytical and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred.